Multi-Industry Sales and Operations Professional
Resume:
Peter TOUFELS **** Manassas Rd. Fort Worth, TX ***77
*****.*******@*****.***
Professional Experience
Sales Coordinator OCT 2022– Present
Leggett Platt, Fort Worth, TX
Communicate to Customers, Phone
Coordinate appropriate scheduling dates and shipping availability
Issuing and creating customers orders
Filling areas trucks and issue trucks manifest
Communicate pricing and billing procedures.
Arrange trucks accommodation
Monitor Inventory
Account Executive SEP 2019 – OCT 2022
Flight Safety International, DFW Airport, TX
Communicate to Customers, Phone and Personal Customer Contact
Interview Customers to determine their training needs.
Coordinate appropriate scheduling dates and times.
Communicate pricing and billing procedures.
Arrange hotel/car rental accommodations & reservations.
Documentation of Customer Accounts/Data Entry.
Customer agreements & Invoicing information
Sales responsibility for selling simulator slots
Customer Services Agent Sep 2018 – Sep 2019
Envoy Air, DFW Airport, TX
Customer services agent for all (American eagle flights).
Monitor flight arrivals and departures.
Guided passengers to and from gates.
Made boarding announcements and posted any schedule changes and cancellations.
Answered passenger inquires in person via phone and online.
Tracked online bookings and generated regular reports of flight activity.
Ticketing
Commercial Planning Manager Apr 2014 – Jun 2018
Nesma Airlines, Cairo, Egypt
pricing charter flights, Negotiation with clients.
Responsible for fuel contracts and prices, Negotiations with fuel suppliers for all destinations.
Assign new flights on schedule and edit commercial schedule.
Fleet watching.
Managing Europe flights and schedule regular flights.
Monitoring all reservation and Passenger List (PNL).
Monitoring all Lost Luggage cases (LL).
Marketing and responsible for all VIP flights
Responsible for all “air Traffic Rights (TR) Landing Permits” requests and all “Over flying permits” requests.
Responsible for all charter contracts
Creating presentations and responsible for all company info and feasibility studies for new routes and Admin of social media pages and the marketing solutions
Monitoring the financial settlement between our company and our client (s).
Contact person with insurance providers
Contact person with all Airports and Civil aviation's Authority (CAA) for all of our destinations
Responsible for planning systems and versions updates
Responsible for aircraft crew maintenance insurance (ACMI) studies And offers
Responsible of following of Nesma Certificate expiry dates and the renewal
4. Deputy Director of Planning Aug 2009 – Apr 2014
Midwest Airlines, Cairo, Egypt
Customer services representative.
pricing charter flights and Negotiation with clients
assign new flights on schedule and create, edit commercial schedule.
Fleet watching and Managing Europe flights.
Monitoring all reservation and Passenger List (PNL).
Monitoring all Lost Luggage’s Cases (LL).
Responsible for all “air traffic rights (TR) Landing Permits” requests and “Over flying permits” requests.
Responsible for all charter contracts
Monitoring the financial settlement between our company and our client (s).
Contact person with all Airports and Civil aviation's authority (CAA) for all of our destinations
Responsible for planning systems and versions updates
Education Ain Shams University, Cairo, Egypt
Bachelor of Accounting, 2007
Certificates IATA Certificate for Dynamic Pricing and Revenue Management System
Technical Skills
Tools MS Office Suites 2013/2017,365, Lotus Notes, Adobe Photoshop
Platforms Windows 2000/ME/XP/7/8/10, Mac OS
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