Retail Sales Associate Bilingual, Customer Focused

ESTEFANI MARTINEZ

Houston, TX *****

346-***-**** - *******************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic retail professional with a proven track record at TJmaxx Distribution Center, excelling in customer service and inventory management. Known for reliability and strong money handling skills, I effectively resolved customer issues while enhancing store operations. Bilingual in Spanish, I thrive in team environments and consistently deliver exceptional shopping experiences.

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills. SKILLS

• Reliability and punctuality • Flexible schedule

• Money handling • Product knowledge

• Retail store operations • FLUENT IN spanish

• Teamwork • Problem-solving

WORK HISTORY

10/2024 to Current Retail Sales Associate

TJ Maxx Distribution Center – 5319 Fm 1960 B Houston Texas 77069

• Greeted customers and helped with product questions, selections, and purchases. Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

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• Helped customers complete purchases, locate items, and join reward programs. Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

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Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

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04/2023 to 10/2024 Cashier

Wic – 11509 Veterans Memorial Houston Tx 77067

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Restocked and organized merchandise in front lanes.

• Stocked, tagged and displayed merchandise as required.

• Documented material movement in inventory management system. 02/2021 to 04/2022 Sanitation Worker

ABM Aviation – 18455 Viscount Rd Houston Tx 77032

Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.

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Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.

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Collected, sorted, and disposed of garbage and recycling from production work areas.

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Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

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Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.

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Worked with team members from multiple departments to maintain strict cleanliness standards.

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• Supported health initiatives by sanitizing high-traffic areas. EDUCATION

05/2015 High School Diploma

Benjamin Davis High School - 12525 Ella Blvd 77067 LANGUAGES

English

Full Professional

Spanish

Full Professional

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