Multilingual Customer Service & Administrative Professional
Resume:
CLAIRE P. GENERAO, LPT
Contact No. 092********
Email ***.***************@*****.***
Professional Summary
Customer-focused professional with experience in sales, cashiering, and office administration. Recognized for providing excellent service, managing transactions accurately, and supporting team success in fast-paced environments. Skilled in customer relations, product promotion, and multitasking with the ability to adapt quickly and exceed expectation.
Core Skills
●Point of Sale (POS) Operations & Cash Handling
●Customer Service & Complaint Resolution
●Sales Support & Product Promotion
●Inventory Management & Merchandising
●Communication & Interpersonal Skills
●Administrative Support & Record Management
●Team Collaboration & Problem-Solving
●Adaptability & Ability to Work Under Pressure.
Professional Experience
New Found Land – Office Staff (JULY 2024 – JANUARY 15,2026)
●Manage inbound/outbound calls, emails, and chat support.
●Resolve customer inquiries and escalate complex issues to senior staff.
●Coordinate with internal departments to ensure smooth workflows.
●Maintain accurate records of customer interactions.
JED’Z Digital printing Service (JUNE 2021 – JUNE 2024)
●Assisted customers with printing orders, design/layout support, and product selection.
●Operated and maintained digital and offset printing machines to ensure high quality results.
●Conducted quality checks on finished products before shipping/delivery to ensure accuracy and customer satisfaction.
●Monitored stock levels of paper, ink, and supplies to prevent shortages.
Surplus Marketing Corp – Cashier – Sales (NOVEMBER 2020 – APRIL 2021)
●Processed transactions quickly and accuracy
●Handled cash, credit, and digital payments with zero discrepancies.
●Assisted customers with product information and ongoing promotions.
●Resolved complaints and processed returns/exchanges professionally.
●Greeted customers and provided personalized product recommendations.
●Maintained store displays and monitored inventory levels.
●Assisted with restocking, labeling, and floor arrangement.
●Ensured high customer satisfaction by handling concerns promptly.
Ace Driving School – Registrar (DECEMBER 2018 – MARCH 2020)
●Managed student records and scheduled driving lessons.
●Assisted students with enrollment, payments, and inquiries.
●Coordinated daily schedules with instructors to maintain an organized calendar.
Education
Pangasinan Merchant Marine Academy – Bachelor of Elementary Education
(JUNE 2015 – MAY 2019)
Dagupan City National High School (JUNE 2010 – MACRH 2014)
North Central Elementary School (2004 – 2010)
Certification
Para-Teacher NEW ERA UNIVERSITY
Licensed Professional Teacher BATCH 2022
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