Operations & Case Management Professional

Mattie Tubbs

Charlotte, NC ***** 704-***-**** **************@*****.***

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PROFESSIONAL

SUMMARY

Detailed oriented business professional with sharp organizational skills in addition to solid verbal and written communication dexterity. Motivated self-starter, able to respond quickly to changing priorities and adapt to various business climates. Strong problem solving capabilities, customer relations and managerial skills with a focus on customer satisfaction and providing an environment of enhanced productivity and efficiency. MY SKILLS • Project Management

• Leadership

• Problem Solving

• Case Management

• De-Escalation

• EMR Systems

• CPT Coding

WEBSITES,

PORTFOLIOS,

PROFILES

WORK EXPERIENCE COMMUNITY HEALTH PARTNER 10/2023 to CURRENT City Block Health Charlotte, NC

Coordinated with care teams and providers to develop discharge and contingency plans.

Facilitated weekly team conferences to oversee treatment plan modifications. Completed case management addendums and necessary documentation efficiently.

Maintained comprehensive knowledge of regulations, policies, and departmental operations.

Reviewed case management reports to analyze Key Care Indicators and implemented required actions.

Assessed goals and finalized case management addendum within 48 hours of patient admission.

Educated patients and families on rehabilitation processes; established effective communication plans.

Scheduled and facilitated family conferences as required, ensuring alignment with care objectives.

PROJECT LEAD 01/2020 to 10/2023

Favorite Healthcare Staffing Charlotte, NC

• https://www.linkedin.com/in/mattie-tubbs

MT

Maintained excellent rapport as client representative, ensuring fulfillment of demands focused on customer experience.

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Resolved complaints while documenting call information according to standard operating procedures.

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Managed high volumes of inbound calls efficiently, advocating for telehealth professionals regarding payroll discrepancies.

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Collaborated with internal departments to ensure timely processing of payroll and fulfillment of customer requests.

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Facilitated weekly meetings with department leads, account managers, and onsite representatives to enhance communication.

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Oversaw operations for 30+ worksites/hospitals, managing 10+ onsite staff and 150-500+ temporary healthcare professionals.

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Built contracts and updated schedules, addressing inquiries and troubleshooting errors in the Favorite Staffing Mobile App.

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Trained new hires while tracking attendance and performance metrics to optimize team effectiveness.

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PAYMENT POSTING SPECIALIST - REMOTE 2020 to 2021

Credit Management Company Pittsburgh, PA

INSURANCE VERIFICATION/PAYMENT POSTING SPECIALIST 2017 to 2020 Med ARx Charlotte, NC

EDUCATION High School Diploma 01/1996

Huntington High School, Huntington, WV

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