Agent

Maalik Scott (Sokoto)

*** • *** • **** ************@*****.***

V A R I O U S E X P E R I E N C E

Warehouse 2019-2026 present

Companies: Randstad (1099), AxelHire (1099) Amazon, FedEx, UPS, OnTrac, GLS—Various Titles: Package Handler, Material Handler, Lumper, Assembler

(Electronics), Manufacturing Technician (Plastics), Warehouse Associate unloading mail/postal trailers, loading mail/postal trailers, stowing packages away, sorting mail/packages, sorting trucks by destination (LAS, LAX, ATL, SFO etc. ), regular consistent lifting between 25-75lbs—assembly of printers, repairing of computer monitors, refurbishing computer monitors, quality checking hardware or hard drives-dependent on merchant, troubleshooting software, using warehouse software-to troubleshoot printers, utilizing air gun to dust-blow equipment, utilizing power tools-powered screwdriver, Dremel or sander to adjust or fix parts to the right place (board), preparing repaired or refurbished items-for shipment, data entry, data collection, manufacturing of parts for assembled product, car parts-input into warehouse management system, car parts inventory count-management, preparing shipments for outbound orders, preparing parts for triage into staging for shipment, food packaging, production Remote Jobs–Customer Service & IT Basis 2018-2025

Companies: Sitel, Foundever, intuit TurboTax, AmerisourceBergen, United Healthcare, Capital One, Randstad (1099), Independent Contractor (1099) typing up to 60+ wpm, healthcare–data intake operations, healthcare–verification of Medicaid/Medicare benefits for pharmaceuticals, answering–making 200+ calls a day both inbound/outbound, general customer support, customer care, technical support, software troubleshooting, technology care, IT support, technician basis, building rapport, building empathic customer resolutions Assessed Experience:

-familiarity with verifying Medicare/ Medicaid benefits, commercial insurance

-familiarity with Data Entry/Data Intake (Healthcare, Customer Support)

-utilizing Microsoft Excel, Spreadsheet, and Word in computer settings

-familiarity with software troubleshooting (IT), troubleshooting devices (PC)

-handling high call volume, customer inquiries, inbound tickets, creating tickets

-utilizing (CRM) and warehouse management systems (WMS) Schooling:

VA BEACH High School Virginia Beach, VA

A.S. General Science

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