Agile Lead and Mainframe Specialist

Angelin Jebha J C

**** ******** *****, *******, **- 75019

Phone: 945-***-****

Email: **.*******@*****.***

MAINFRAME TECHNICAL ANALYST

CERTIFIED SCRUM MASTER

Professional Summary:

Motivated IT professional, with 12+ years of experience as an IBM mainframe software developer, systems analyst, technical team lead and scrum master.

Proficient in COBOL, JCL, CICS, VSAM, DB2, TSO and various mainframe and agile tools.

Responsibilities include project planning, impact analysis, design documentation, system requirements signoffs, release planning, production deployment and project closure of large scale enterprise mainframe applications.

Domain expertise in Commercial and Health Insurance, Retail and Banking.

Good interpersonal, decision-making, problem solving, troubleshooting and analytical skills.

Over 5+ years of experience as Mainframe Team Lead handling complex project builds using the Agile and waterfall methodology.

An agile servant leader with experience in tasks allocation, grooming, backlog tracking, metrics and status reporting and facilitating all the scrum ceremonies.

Adept in mentoring the delivery team with agile principles, aspects and processes.

Good understanding of support methodologies and ITIL certified.

A vivid team player who loves coaching & training the team and managing interactions with cross functional teams for knowledge transfer.

Ability to establish and maintain positive work relationships with team members and collaborate efficiently with clients, stakeholders and business partners.

Education:

Completed Bachelor of Engineering in Computer Science from Madras University, Chennai, India in May 2002.

Completed Post graduation in Business Administration (PG- DBA) in Marketing, from Symbiosis Distance Learning, Pune, India in Oct 2012.

Work Experience:

Total IT Experience: 12+ Years

Sr. Technical Consultant Dec 2017 – Feb 2019 American Automobile Association, TX, USA

Technical Team Lead Dec 2009 – Jun 2016 Accenture Services Pvt Ltd, India

Software Analyst Jan 2007 – Dec 2007 Covansys India Pvt Ltd, India

Software Engineer Oct 2003 – Dec 2006 Accenture Services Pvt Ltd, India

Technical Skills:

Core skills

COBOL, JCL, CICS, VSAM, DB2 SQL

Tools

Millennium, Changeman, IBM Debugger, Endeavor, Expeditor, QMF, File-Aid, Eztrieve, FTP, Abend- Aid, File Manager, CA-Intertest, Control-M, RMDS, SPUFI, OPC, CA7 Scheduler

Certifications:

Certified Scrum Master from Scrum Alliance on 13 Sep 2020- Certificate ID: 001110192

Scrum Developer Certified on July 16, 2020 from Scrumstudy.

IBM 730 DB2 Fundamentals certified on March 2015.

ITIL Foundation certified on May 2013.

AINS 21 certified – Property and Liability insurance Principles on July 2011

Insurance Generalist certified on June 2010

Project Experience

Employer : American Automobile Association (AAA), Coppell, TX

Duration : Dec 2017 – Feb 2019

Role : Sr. Technical Consultant

Description:

AAA is a federation of independent auto clubs throughout United States and Canada. It’s one of the leading 24/7 emergency roadside assistance provider in US and also provides its members auto and home insurance. I worked for the HUON suite of applications which handles the new quotes, policies creation and rating calculations for its auto, home & umbrella policy customers across US.

Key Responsibilities:

Assessing business objectives and sprint planning with the agile team, business, end users and the underwriting teams.

Creating technical system design and high level design documents for batch processing.

Design component level job flow & scheduling of batch jobs in z/OS.

Development and testing of batch/ online components for quotes and policy creations, rating calculations, underwriting & claims adjudication.

Strategize new ideas, impact analysis and quality processes to improve the information systems.

Review all deliverable documents, code artifacts and conducted peer reviews.

Creating training manuals for the insurance agents with detailed functionalities.

Providing 24/7 operations maintenance and application support for HUON and the legacy systems, mainframe batch cycle.

Reconcile release code using ENDEVOR for merges and production installs.

Root cause analysis and problem resolution for the impending complex issues/bugs.

Employer : Accenture Services Pvt. Ltd, Chennai, India

Client : Wal-Mart

Duration : Oct 2014 – June 2016

Role : Technical Lead/Scrum Master

Description:

Wal-Mart is one of the leading players in the retail market. Store Number Expansion (SNE) was an agile project that involves the enhancement of around 2000 impacted mainframe components that needed store number modifications for Wal-Mart. I played the role of a technical lead & doubled up as the scrum master for a 15 member team and also assisted in project management activities.

Key responsibilities:

Created the system design and component architecture for expansion requirements.

Created testing strategies, implementation plans and rollout strategy for production go live.

Assess the impediments, project impacts, risks, release plans and remove any roadblocks.

Worked with Product Owner to define project scope and objectives.

Collaborate closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.

Effectively tracked team’s progress using Kanban board and the sprint burn down metrics to facilitate team improvements.

Coordinated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

Mentoring the delivery team with agile development practices, scrum principles, aspects and processes, leading to the team’s agile excellence.

Guided team through continual improvement process and help teams increase productivity and foster innovation. Discussed pain points and improvement ideas with the team weekly.

Coordinated effectively with the business stake holders, multiple teams/platforms both upstream and downstream.

Addressed risk management and through Impediments Log tackled the issues/ dependencies that arose with different interfacing systems.

Prepared the status reports, velocity estimations, release forecasting and key metrics for the management and client.

Employer : Accenture Services Pvt. Ltd, Chennai, India

Client : Wal-Mart

Duration : Apr 2013 – Oct 2014

Role : Technical Team Lead

Description:

This was a data migration project with changes made to the Merchandise Returns and Transfer Management application to move into the new data model. There were around 12 DB2 base tables, 23 master tables and 12 log tables in the new MRTM system to which all the old data needs to be migrated. It also involved business requirements to clean up the existing data for referential constraints.

Key responsibilities:

Provided technical solutions to meet the business requirements and resolve bottlenecks.

Analysis and design of the new DB2 data model, SQL queries development and setting referential constraints.

Designed technical specification for DB2 triggers and new log tables set up.

Job set up for various DB2 utilities; Load, UnLoad to the new MRTM system

Identification of the impacted components and high level design documents preparation.

Gathering and updating project documents, completing budgeting, forecasting, project estimation, resource allocation and tasks monitoring.

Provided project development road maps, task assignment to the team, mitigation plan, estimations, defect fix flows, deployment strategies.

Efficiently handled the allocation of resources, projects budget and managed team of 7.

Conducted daily standups, weekly progress meetings, and gave bi-weekly management updates.

Work and resource allocation. Time and task tracking of the team.

Preparing the status reports for the senior management and client.

Collaboration & team skills, excellent decision making and analytical skills

Review of all deliverable documents, Production installs, code merges and warranty support.

Employer : Accenture Services Pvt. Ltd, Chennai, India

Client : Nationwide Insurance

Duration : Dec 2009 – Mar 2013

Role : Technical Team Lead

Description:

Nationwide utilizes the third party Insurance Services Office (ISO) to provide rating guidance for its Commercial Property products. ISO has announced revised rates and rules that will go into effect and the scope of the project involves necessary changes to be made in the system and screens to be complaint with the ISO 2011 rating guidelines. The batch DB2 and online modules impacted were identified and a detailed impact analysis showed more than 200 components for change.

Key Responsibilities:

Impact analysis, high level design documents creation and CICS screen design.

Involved in requirements analysis with the business and preparing functional artifacts.

Coding of batch and CICS modules, new jobs and Unit testing.

Code merge, code movements between regions and production installs.

Employer : Covansys India Pvt. Ltd, Chennai, India

Client : Guardian Life Insurance Company

Duration : Jan 2007 – Dec 2007

Role : Software Analyst

Description:

Guardian Life Insurance Company (GLIC) handles Individual and Group business. The ZEUS application handles the Group Insurance business of GLIC. There are about 700 to 1000 business users for this application. The system handles 4.53 million policyholders (Members) involving 120,000 group policies. The scope of the project involves enhancement and maintenance of Plan and Member details, rating and premium calculation, billing and accounting and applying payments, calculating agent commissions, sales rep compensations and reporting, for the Guardian Group Insurance Business.

Key Responsibilities:

Impact analysis and detailed design document preparation.

Coding and Unit testing. Elicit the business requirements from clients for job reports design.

Perform code merge, deliverable review, production implementation and support

Create test scenarios and cases based on business requirements.

Employer : Accenture Services Pvt. Ltd, Bangalore, India

Client : United Health Group

Duration : Oct 2003 – Dec 2006

Role : Software Engineer

Description:

The client is a large US Fortune 500 health-care organization, which provides insurance services. I was part of the operations maintenance group of many time/business critical applications, providing a dedicated 24 by 7 production support.

Key Responsibilities:

Operations maintenance and servicing problem requests categorized under different severities.

Involved in root cause analysis and work orders for major and minor enhancements.

Documented of functional business flows, technical designs and work specifications.

Domain expert on Health insurance and Millennium package.

Awards at Accenture:

Instant Karma award for exemplary individual performance - May 2004

Instant Karma award for valuable contribution at work - Feb 2005

Spark Distinction certificate on Quality Management – Aug 2007

Accenture celebrates Excellence award for Jan 2014 and July 2015

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