Operations & Billing Coordinator Resume Summary
Resume:
Nioca
Johnston
Nioca Johnston
Elizabethtown, IN 47232
812-***-**** *************@*******.***
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Skills
Project & Workflow Coordination
Data Entry & Spreadsheet Management (Excel / Google Sheets) Cross-functional Communication
Process Improvement & Error Correction
Scheduling & Task Tracking
Client & Case Management
Healthcare Administration
Time Management & Organization
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Experience
Options Case Management / Operations and Billing Coordinator MAY 2023 - PRESENT (REMOTE)
Coordinate Medicaid billing workflows for 50+ case managers, ensuring timely and accurate submission of claims
Identify recurring billing errors and implement tracking systems to reduce rework and improve accuracy
Develop and maintain Excel-based tracking systems to monitor client status, billing progress, and workflow efficiency
Coordinate with supervisors and team members to assign responsibilities, track task completion, and ensure timely billing submission
Support process improvement initiatives by documenting workflow gaps and recommending efficiency enhancements
Maintain accurate documentation in alignment with Medicaid and internal compliance standards
Children’s Morning Out / Preschool Teacher
DECEMBER 2022 - MAY 2023 (COLUMBUS, IN)
Manage daily classroom routines and support structured learning activities for children
Ensure consistent communication with staff to maintain organized scheduling and responsibilities
Provide individualized support while managing multiple tasks in a structured environment
Collaborate with teaching team to plan activities and maintain smooth daily operations
Columbus Regional Hospital / ER Registration
FEBRUARY 2022 - DECEMBER 2022 (COLUMBUS, IN)
Managed high-volume patient intake by collecting and verifying insurance, demographic, and medical data in a fast-paced emergency department environment
Coordinated with clinical staff to ensure accurate and timely patient intake processing
Maintained detailed records and ensured compliance with confidentiality standards
Managed multiple administrative priorities under time-sensitive conditions
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References
Tiffany Browder
OPTIONS CASE MANAGEMENT
Chief Finance and Marketing Officer
Tessa Johnson
OPTIONS CASE MANAGEMENT
Cybersecurity Specialist
Ryan Baugh
ELI LILLY
Cloud Engineer
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Summary
Detail-oriented operations and coordination professional with experience in healthcare administration, Medicaid billing workflows, and fast-paced service environments. Skilled in process improvement, cross-team coordination, data tracking systems, and operational efficiency. Strong ability to manage competing priorities, identify workflow gaps, and support structured task execution in team-based environments.
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