Data Entry Specialist with VA Experience
Resume:
MARYBEST ETIM EKPOOKON
Lagos, Nigeria
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PROFESSIONAL SUMMARY
Highly organized and proactive Executive Assistant with 3+ years of experience in virtual assistance, customer support, and client communication. Skilled in managing schedules, handling executive communications, coordinating tasks, and ensuring smooth daily operations. Known for strong attention to detail, professionalism, and the ability to anticipate needs and solve problems efficiently.
CORE SKILLS
• Calendar & Schedule Management
• Email & Communication Management
• Task Coordination & Follow-ups
• Customer & Client Relationship Management
• Data Entry & Documentation
• Time Management & Multitasking
• Confidentiality & Discretion
• Problem Solving & Initiative
PROFESSIONAL EXPERIENCE
Virtual Assistant / Customer Support Representative Freelance / Remote
2024– 2026
• Managed daily schedules, appointments, and reminders for clients
• Responded to emails and messages professionally on behalf of clients
• Handled customer inquiries and resolved issues efficiently
• Organized documents, reports, and digital files for easy access
• Followed up on tasks and ensured deadlines were met
• Maintained confidentiality of client information Cold Caller / Sales Support
Freelance / Contract
2021 – 2023
• Conducted outbound calls to potential clients and businesses
• Built relationships and introduced services effectively
• Scheduled appointments and follow-ups for sales teams
• Maintained detailed call records and report
TOOLS & SOFTWARE
• Google Workspace (Docs, Sheets, Calendar)
• Microsoft Office
• Zoom / Slack / WhatsApp Business
• Canva (for basic presentations & designs)
KEY ACHIEVEMENTS
• Improved client response time by managing inbox efficiently
• Increased appointment bookings through structured follow-ups
• Successfully handled multiple clients while maintaining high satisfaction
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