Public Services Operations and Case Management Leader
Resume:
Tia Collier
Denver, CO *****
Employment Experience
April 2015 – Present Human Services Operations Supervisor I, Denver Human Services
**** ****** ******. **nver, CO 80205
*Supervises and evaluates the work of employees who interview applicants to obtain information and determine initial and on-going eligibility for public assistance programs and evaluates the work of employees who coordinate services for clients vulnerable to homelessness.
*Investigates the eligibility for and the accuracy of payments in assistance programs, determines if proper procedures were used, and seeks methods to correct any errors.
*Performs quality review of case management coordinators’ work to ensure accuracy and compliance with state and federal guidelines related to public assistance programs as mandated by the federal government and ensures that federal reporting deadlines are met to avoid federal funding and fiscal sanctions.
*Prepares and/or directs the preparation of records and reports and ensures that staff members enter and update information into the state and county computer systems.
*Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, establishes and/or monitors current methods and policies, and recommends changes in practices and procedures to increase operating efficiency and expedite workflow.
April 2013 – April 2015 Lead Case Management Coordinator, Long Term Care Unit Denver Human Services
1200 Federal Blvd. Denver, CO 80204
Provides excellent customer service by direct case management for elderly and disabled client
Establishes and maintains professional working relationships with community agencies, single entry point agencies and other community partners/providers
Maintains a thorough and updated knowledge of all public assistance programs
Interprets and explains rules and regulations to staff
Provides assistance with managing team workloads
Mentors new and established employees
Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented
Assists case management coordinators with processing and determinations of difficult and/or complex cases
Acts as an arbitrator when problems occur between clients and employees
Maintains current knowledge of the Colorado Benefits Management System, programs, policies and community resources
February 2007 – April 2013 Case Management Coordinator, Long Term Care Unit
Denver Human Services
1200 Federal Blvd. Denver, CO 80204
Conducts interviews to determine initial and ongoing financial eligibility for public assistance programs
Performs advanced level eligibility work that involves extensive client interaction and case management by indentifying client needs and determining eligibility of benefits for various public assistance programs
Refers client to appropriate community resources, programs and/or services
Processes cases for public benefits including Medicaid, Old Age Pension and Food Assistance within state and federally mandated accuracy standards and within the mandated time frames
July 2001 – February 2007 Legal Advocate, Project Safeguard
815 East 22nd Avenue Denver, CO 80205
Assisted female victims of domestic violence interested in filing, or responding to County Court Civil Protection Order matters in Denver County Court. Provided paralegal assistance to volunteer attorneys who provide instruction to clients at Pro Se Clinic that provided instruction to female domestic violence victims interested in filing, or responding to Dissolution of Marriage and Allocation of Parental Responsibilities actions in Denver, Adams, Broomfield, Arapahoe, Jefferson and Douglas County District Court.
Worked with eligibility caseworkers in providing assistance to female victims of domestic violence who are also TANF recipients. Maintained an on-site office at Denver Human Services. Particular services available to clients included, but not limited to, safety planning, goal setting, and provided paralegal assistance to clients who are in need of the appropriate court orders needed to facilitate clients’ life plans.
May 2000 – June 2001 Sales Associate, Hue-Man Experience Bookstore
Denver, CO
Responsible for customer service and maintenance of ordering and inventory
Education
Clark-Atlanta University
Atlanta, GA
Master of Arts, English
December 1997
University of Colorado
Boulder, CO
Bachelor of Arts, English
May 1991
East High School
Denver, CO
High School Diploma
June 1986
References
Upon request
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