Litigation Paralegal with Certification and Management Experience
Resume:
Ms. Alma R. Padilla
United States Citizen
Notary
***** *. ********** ** # ***, Austin Texas 78747
***************@*****.***
Currently IRS Employee TOD 4:30pm -1:00am Duty Post Austin, Texas. ****.*.*******@***.***
Time in Grade GS9- 1 year- 60 hours Mandatory Work Week. Desired locations: Austin, Texas, Dallas, Texas, San Antonio, Texas Language: Primary Language English.
Intermediate skill in Conversational Spanish – On College transcript. Goals: Pace Exam and Mediation Certification 2024. SUMMARY OF QUALIFICATIONS
Litigation Paralegal and Seven plus years of management of Insurance experience with strong communication skills, professional, verbal and written. ● Excellent Writing Skills ● Excellent Organizations Skills ● Excellent Client Relations ● Excellent communications. Excellent Legal Research Skills.
ADDITIONAL SKILLS
Academic experience –
Aid attorneys with interrogatories and discovery requests and discovery process. Drafting pleadings and motions. Schedule depositions, familiar with Texas and Federal Rules Civil Procedure.
2-year academic experience using Lexis-Nexis and 1- year academic experience with West Law. 6 months- experience drafting pleadings and e-filing and Creating Electronic files for JP Courts, district courts, Appellate Courts, and Scotus.
Additional 1 year Creating Electronic files for SBA loan packages. Minimum Supervision.
1- year experience Intern for U.S. 5 th District Court for the Western District- filing, notebook for trial, answer telephone.
Excellent organization of documents for digital files. Excellent proofreading of legal documents.
Excellent grammar.
10 years Microsoft Offices Suite- College transcript certification.
(Proficient in Word, PowerPoint, Access, Excel).
Strong communication skills Written and Verbal.
Proficient in E- mail and monitoring of e mail along with ability to fax. Proficient interacting daily with assigned clientele. 14 years of accounting experience in the following job positions: Clerk 111, to include Jr. Auditor, Full charge Bookkeeper, Accounts Receivable, Accounts Payable, Bank Reconciliation, posting to General Ledgers, Vouchers, Payroll, and expense accounts and data input. 5 - years of Sales experience in call- center for Sales and customer service. 10-years of Strong customer skills, adept at interpersonal skills to work with internal and external customers along with consistent follow through with customers. 5 - years multi-task experience on company programs to quote, sell, and inform customers of 2
products. Implements the sales strategy of expanding market share.
20- years of Insurance Experience in Sales: B to B, Face to Face, and Telephone sales. Self - Starter to drive results. Sales methods- Cold Call, Referral Sales, and Consultative Sales experience. Real Estate sales co- branding partnership with Perry Homes. 2-years’ experience of Banking- Opening Accounts, Credit Card retention, and open loan accounts experience.
Ordering and reading medical records.
Ability to review Medical Records and write a medical analysis. Writing an analysis of the Medical Records.
Worked for all Medical Providers as an Insurance Broker and have excellent rapport, and excellent communication with their staff.
Familiar with Medical Terminology.
30-year Real Estate Professional and experience of procuring clients sales of Real Property. EDUCATION:
University of the Incarnate Word San Antonio, Texas Masters Applied Administration for Management & Leadership. For Government and Business.
Cumulative GPA 3.88
Graduation08/2018.
Graduate Coursework: Managing Human Resources, Accounting, Essentials of Strategic Management, Becoming A Master Manager, Designing and Using Organizational Surveys. Managing Healthcare Organizations, and Healthcare Marketing Management. University of Texas at San Antonio
Bachelor of Criminal Justice in Courts and Adjudication Graduation Date:12/2004 Cumulative GPA 3.36
Major GPA 3.50
Relevant Course Work: Statistics, Legal Research and Writing, Critical Thinking. University of Texas at San Antonio Paralegal Certificate Completed - Paralegal Certificate Graduated.
EXPERIENCE
Employers:
Job Title: Contact Representative.
Internal Revenue Service (IRS).
2021 Woodard St.
Austin, Texas 78741
Supervisor-Lycett Washington
Full time
40 hours per week.
Start Date 06/17/2024 to Present.
GS 5-0962-5 Step1
Duties: Contact Representative – for Taxpayers. Provide correct responses and complete resolution and take case actions and disposition. Identify and address all issues. Research and demonstrate knowledge of IRMS procedures, IRC and IRS policies and regulations. Provide clear and concise verbal communication. Effective listening, empathy along with courtesy. 3
Educates the customer on filing and payment responsibilities and options. Input changes and annotate accounts. Protects taxpayer information and security computer requirements. Job Title: Substitute Teacher
Austin Independent School District
4000 S. IH-35 Frontage Rd.
Austin, Texas 78704
Supervisor- Human Resources
Telephone: 512-***-****
Full time
40 hours average per week.
Start Date: 05/2023- Present.
Salary per diem $160.00
Duties: Regular Teacher for Grades 6-12.
Job Title: Temporary Administrative Assistant III
Texas Attorney General
Tax Office
300 W. 15th St.
Austin, Texas 78701
Telephone: 512-***-**** Human Resources
Full- Time:
40 hrs. per week.
10/02/2023 TO 04/11/2024
Salaried
Duties: Records Retention and filing digital files e-filing and drafting of pleadings. Job Title: Independent Agent- Business Owner LLC.
CHUBB
Full Time
40 hours + per week.
Telephone: 908-***-****
Start date October 11, 2022, to present.
Salary: Commission
Duties: Sales of commercial plans for High-net-worth individuals and small business and Intermediate business sales. Plans which are sold employment practices liability, Professional Liability, Cyber, Privacy and Network Security, Directors/Officers and Entity. Able to comprehend liability issues.
Job Title- Paralegal Specialist Attorney Case Manager SMALL BUSINESS ADMINISTRATION
OFC OF DISASTER ASSISTANCE
PROC DISBURSE CNTR
LOAN DISBURSEMENT/ACCOUNTS
Federal Government Civil Service
GS- 0950-9-1 Full-time
60 hours a week.
Small Business Administration
14925 Kingsport Rd.
Fort Worth, Texas 76155
Supervisor: Mr. Andrew Roots- Attorney
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Telephone 800-***-****
Start date May 03, 2021 – End Date February 25, 2022 Salary $55,000.
Duties: Research and provide interpretation of the disaster loan program’s laws, regulations, policies, and standard operating procedures to provide guidance and support to program managers and loan officers. Used Computer based Microsoft 360, Rapid DMS a legal database for Loan and Grant Federal Government information, Excel, and Word. Participated in post compliance project to collect Resolution of Boards or LLC certifications for small business. Corrected Resolutions of Boards and LLC Certificates for Federal Government. Dynamics EIDEL Advance Project required me to worked with tax form 4506T to obtain partial tax transcripts for small business for filed 2019 tax returns. Ordered full Tax Transcripts for Grants and Loans. Method to contact small business were Outlook e mail and Microsoft 360 e mail, and by telephone. Telework for the agency. Team player. Experience assisting attorneys. Participate in legal Teams. Worked with 1000 cases to 25 cases. Job Title- Substitute Teacher San Antonio School District 141 Lavaca
San Antonio, Texas 78212
Supervisor: Human Resources
Telephone 210-***-****
Start date February 01, 2000 –End Date October 01, 2017. Total of 8 years with School District. Duties: Substitute Regular Teacher
Salary: Per diem- $85.00
Temporary Status - averaged 40 hours a week.
Perform duties of Regular Teacher. Completion of teaching certification through Texas Teachers.org. Leadership, public speaking, and Organization. Following of Teacher lesson plans for each classroom. Achieved assisting students to excel in daily work. Job Title: Exam Reviewer of Standardized Test Projects. Pearson Analytics
19500 Bulverde Rd #201
San Antonio, Texas 78259
Start date July 01, 2011- End Date May 01, 2018.
Telephone 210-***-****
Supervisor: Human Resources.
Part -Time Status: Summer and Fall.
40 hours average per week each project.
Salary Hourly $12.00 to $15.00 per hour.
Duties: Self - Directed Teams to Generate scores for State School Districts students. High commitment, motivated, honest clear role assignments. Capabilities: Scored 50 to 80 reading, writing, math and science tests an hour. Provide feedback like surveys for material being tested. Measuring performance using Pearson metrics. Achievement raised my agreement rate and become the supervisor.
Job Title Sales Representative
Aetna - West Telemarketing Inc.
5000 Interstate 10 West
11330 Frontage Road
San Antonio, Texas 78249
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Start Time July 01, 2013, End Date January 01,2013 Telephone 800-***-****
Supervisor: Human Resources
Full time:
40 hours average per week.
Salary- Varied Hourly Wages.
Duties: Consultative Sales for Aetna’s National Accounts, Unions, Public Accounts over 65 Healthcare Products Advised each employee’s eligibility in relation to Medicare enrollment regulations. Customer advise is by Telephonic and e- applications. Analyzed customer needs and articulated a sales system which is mutually beneficial. Reviewed pharmaceutical reimbursement and summary of benefits. Advised each employee on healthcare coverage with Aetna and sold life, dental, short term disability products for Aetna. Job Title Specialist of Medicare and Broker
Humana Inc.
8119 Datapoint Drive
San Antonio, Texas 78229
Supervisor: Human Resources
Start time October 01, 2006, to End Date October 30, 2012. Telephone 210-***-****
Full Time
50 hours average week.
Salary: $40,000
Duties: Self - Employment and Temporary employee for the San Antonio, Texas office. Brokered for BC&BS, Humana, Aetna & Aetna Signature products, Scott & White & United Health Care.
Made professional Recommendations for Life insurance, Health Plans and annuity contracts based on need analysis. Conducted interviews. Conducted Financial Seminars, Presented retirement planning to small business. Conducted Health Plan Seminars with Humana Corp. to Seniors and provided the flu shots at no cost all Seniors. Self -Motivated. Identify and qualify leads for quality leads. Direct sales for small groups from two to fifty employees. Identify other sales and cross sells. Provide accurate sales quotes for group healthcare plans. Prospective clients contacted by phone and e-mail. Provided Insurance advice for business owners company benefits. Sales are business to business, face to face appointments, e- sales, and Telephone sales. Managed all employee’s benefits from my 3- million-dollar book of business. Within my brokerage agency, I identified solutions for agency needs. Responsible for the profit developments for agency. My achievement was meeting my sales goals and awarded with trip to Humana Headquarters for recognition. Activities and Honors
UTSA- Leadership John Peace Library
Leadership Committee Name: Deregulation of Tuition. 09/2004 – 12/2004 Dean List, UTSA,
Awarded a trip for consistent production HQ Humana for high production of sales and met with the C- Suite.
Able to travel 25% of the time.
References available upon Request.
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