Agile Program Manager - Scrum Master - SAFe Expert

MADHUMALAR PANNEERSELVAM BE, MS

Strategic and results-driven Agile Program Manager and Certified Scrum Master with over 20 years of comprehensive experience in software development, including 10+ years leading Agile programs and Scrum teams. Proven track record of delivering complex, enterprise-grade solutions through Agile methodologies such as SAFe, Scrum, and Kanban, driving multi-million-dollar initiatives ($10M+) with measurable impact. Adept at bridging the gap between technical teams and business stakeholders to ensure value delivery, cost optimization, and revenue acceleration. Demonstrated success in reducing delivery timelines by up to 30%, improving operational efficiency, and mitigating project risks to prevent potential financial losses. Recognized for building high-performing Agile teams, managing cross-functional dependencies, and leading continuous improvement initiatives that enhance productivity and maximize business outcomes. Technical Details

Programming Languages :Java, Javascript,Angular, ReactJS, SpingBoot, JSF,REST Webservices, React, Python, Django, HTML

Databases :Oracle8i/9i/11g,SQL,MongoDB

Tools:JIRA, JIRA Align,Confluence, PlanView, Power BI Others:MS Word, MS PowerPoint, MS Excel, MS Visio, MSProject, MS Project Server, MS SharePoint

Skills

Core Project Management Skills

Project Management Project Planning Project Scheduling Scope Management Schedule Management Strategic Planning Risk Management Change Management Dependency Management Budgeting & Forecasting Vendor & Contract Management Requirements Gathering SDLC Agile Methodology

Leadership & Collaboration

Cross-functional Collaboration Team Leadership Coaching & Mentoring Team Collaboration Relationship Building Stakeholder Management

Team Bonding

Execution & Delivery

Project Tracking Task Prioritization Document Management Processes & Procedures Software Development Lifecycle (SDLC) Agile Delivery Experience

API Security [April ‘21 – Current]

Client:T-Mobile,Seattle

Role:Project Manager

Description:

Magenta Edge Gateway (MEG)is a container-based,Kubernetes-native API gateway platform that enables organizationstoexpose,secure,manage,andmonitorAPIsandwebservicesinaself-servicemodel.Itsupportsbothinternal and external traffic,consolidating API gateway functionality across the enterprise.MEG provides centralized API management by routing frontendrequeststobackendservicesthroughrule-basedpolicies,ensuringsecure,scalable,and controlledcommunication.Italsoenhancesobservability,governance,andstandardizationofAPIexposureacrossdeployed services, improving efficiency, security, and system integration across the platform. Responsibilities:

• Led end-to-end project lifecycle management, successfullydelivering enterprise-level projects valued at $2M+, ensuring 95% on-time delivery and 100% within budget.

• Ensured Agile values, principles, and governance adherenceacross 3 team projects while aligning with client-required processes and best practices.

• Spearheaded Agile transformation and change managementacross cross-functional teams, improving delivery efficiency and reducing project timelines by 30%.

• Facilitated Agile ceremonies and Scrum events, includingdaily stand-ups, sprint planning, backlog refinement, sprint reviews/demos, and retrospectives to drive continuous improvement.

• Implemented SAFe framework practices, including ProgramIncrement (PI) planning, PI grooming, Scrum of Scrums, PI reviews, and retrospectives to enhance program-level coordination and alignment.

• Transitioned teams from Scrum to Scrumban methodology,improving workflow efficiency, limiting WIP, and optimizing throughput.

• Performed Dependency Management across multiple teams and systems, proactively identifying, tracking, andresolving cross-team and cross-system dependencies to prevent delivery delays.

• Coordinated release management and UAT cycles, ensuringquality gates, risk mitigation, and timely production deployments.

• Collaborated with product management and key stakeholdersto define scope, clarify requirements, manage dependencies, and align on project schedules and deliverables.

• Coached and mentored Agile teams, reinforcing Agileprinciples, improving team maturity, and fostering a culture of accountability and continuous improvement.

• Utilized project management tools (JIRA, JIRA Align)to track project progress, manage backlogs, monitor KPIs, and maintain transparency across teams.

• Served as Scrum Master, driving team collaboration,removing impediments, and ensuring successful sprint execution and delivery of production-ready increments.

• Applied Kanban metrics and flow analysis, includingCumulative Flow Diagrams (CFD), Control Charts, and Cycle Time tracking to monitor performance and optimize workflow.

• Tracked project schedules, risks, and dependencies,proactively facilitating communication across Development, QA, and Business teams to ensure alignment and risk mitigation.

• Developed and implemented standardized sprint reporting dashboardsusing JIRA and Power BI (planned vs. completed, carryover, defects), enhancing visibility and decision-making.

• Supported release planning and stakeholder demos,ensuring clear communication, alignment on deliverables, and tracking of retrospective action items to closure. HMS [Feb 21 – Current]

Client : Shinova (Shanmuga Hospitals )

Role : Co-Founder & Product Lead

Description:

Co-founded a technology startup focused on building scalable web and mobile applications for healthcare and education sectors,delivering solutions that improve operational efficiency,automation and user experience. Responsibilities:

• Led end-to-end product development ofwebandmobileapplicationsforhospitalsandcolleges,fromideationto deployment

• Designed and delivered a Facial Recognition-based HR Management System for attendance tracking,employee monitoring, and access control

• Created a chatbot for patient interaction,improving patient engagement,automating appointment queries,and enhancing response time

• Built atask tracking system similar to Trello, enabling teams to track tasks, and improve collaboration

• Built systems forroom and lab management, enablingscheduling, utilization tracking, and resource optimization

• Collaborated with stakeholders togather requirements,define product roadmap, and prioritize features

• Managedcross-functional teams (developers, designers,QA)ensuring timely delivery and product quality

• Applied Agile methodologies to streamline development,improve iteration speed,and adapt to changing requirements

• Oversawsystem architecture and integration, ensuringscalability, security, and performance

• Delivered solutions that improvedoperational efficiency and reduced manual processesfor client IConnect [OCT’20 – March 21]

Client:ITBMS,NJ

Role:Project Manager

Description:

Iconnectis an interconnect operatorin the US. SMS based interconnect billing, which includes Rating of Customer and Vendor CDRs. Invoice modules for customer as well as vendor. Different types of reports include Revenue Share report/Summary reports. The Message Hub system is a message portal for processing SMS, MMS and other messaging content flowing into and out. Mobile operators around the world will be able to leverage this portal for addressing correction of all inbound messages. Essential to the Message Hub is a billing system that can process information and charge operators using this messaging portal. Responsibilities:

• Coached and mentored 4 Agile teams during enterprise-wide Agile transformation, driving adoption of Agile valuesand improving sprint predictability by 30%.

• Served as Agile Project Manager, facilitating keyAgile ceremonies including sprint planning, backlog refinement

(grooming), sprint reviews, and sprint retrospectives to ensure effective delivery.

• Supported team development and accountability, optimizingresource utilization and improving capacity for project work, increasing feature delivery speed by 10%.

• Collaborated closely with Product Ownersto manage and prioritize the product backlog, ensuring alignment with business goals and sprint execution.

• Utilized JIRA as a project management toolto plan, track, and manage Agile workflows, ensuring transparency and structured delivery tracking.

• Ensured 100% tracking and reporting of Scrum activities, maintaining accurate, up-to-date documentation and visibility across all Agile ceremonies.

• Created and maintained comprehensive JIRA dashboards and reports, improving visibility into sprint progress, team performance, and delivery metrics for stakeholders. Onboarding Connect [June’18 – Nov’19]

Client:J.P Morgan Chase, NJ

Role:Project Manager

Description:

Led the delivery and enhancement of Onboarding Connect,a workflow management tool supporting client onboarding,driving operational efficiency and reducing manual effort across account opening processes (KYC,party demographic,tax,and documentation).The platform streamlined task management and task tracking,enabling faster processing of onboarding queues and improving turnaround time,resulting in estimated cost savings of$500K+annually through increased productivity and reduced operational overhead.Additionally,enhanced sorting,filtering,and task queue management improved agent efficiency by ~30%and reduced onboarding cycle time,accelerating client activation and revenue realization.

Responsibilities:

• Implemented SAFe framework and program governance, including Program Increment (PI) planning, release planning, PI grooming, Scrum of Scrums, PI retrospectives, and System Demos to ensure alignment, transparency, and execution at scale.

• Managed project schedules, risks, dependencies, and scope, facilitating effective communication and collaboration across Development, QA, and Business stakeholders.

• Facilitated Agile ceremonies using JIRA, ensuring structured planning, execution, and continuous delivery while maintaining alignment with project timelines and deliverables.

• Acted as Agile Project Manager, driving team accountability, stakeholder alignment, and execution to achieve sprint goals and deliver production-ready solutions.

• Led backlog management and prioritization in JIRA,aligning work with business objectives, managing priorities, and ensuring clear scope definition and delivery focus.

• Supported technology adoption and change management,assisting development teams in implementing new technologies while ensuring ongoing system maintenance and enhancement planning.

• Oversaw end-to-end project and release management,coordinating planning, execution, and reporting across all phases while ensuring stakeholder alignment and delivery transparency.

• Developed and maintained JIRA dashboards and performance metrics, including burndown, velocity, throughput,and defect tracking, to improve visibility, reporting, and data-driven decision-making. TORO [Oct’16-Jan’18]

Client:Bank of America, NY

Role:Project Manager

Description:

Toroisafront-endfutures,options,andOTCclearingapplicationusedbyclientservicesandoperationsteamstosupport margin management,cash and collateral movements,and FX balancing.The platform enables Client Service Representatives(CSRs)andsupervisorstomonitorandvalidatedailyaccountandsymbol-levelbalances,ensuringaccurate financial reconciliation and reducing operational risk.By improvingtheefficiencyofDailyVarianceMarginReport(DVMR) processing and automating key validation workflows,Toro helped reduce manual effort by ~20%,minimize reconciliation errors,andavoidpotentialfinancialdiscrepanciesvaluedat$1M+inriskexposure.Thesystemalsoimprovedprocessingtime and reporting accuracy,enabling faster issue resolution,strengthening compliance,and supporting timely clientservicing and revenue protection.

Responsibilities:

• Led strategic program planning and execution, aligning cross-functional initiatives with organizational goals through strong governance, stakeholder engagement, and execution planning, driving successful delivery of high-impactbusiness outcomes.

• Developed and managed complex program and project plans, overseeingmilestones, dependencies, risks,timelines, budgets, and resource allocationacross multiple concurrentprojects, ensuring on-time and within-budget delivery.

• Implemented SAFe framework practices, including Program Increment (PI) planning, release planning, PI grooming, Scrum of Scrums, PI retrospectives, and System Demos, improvingalignment, transparency, throughput, and delivery predictabilityacross teams.

• Acted as Scrum Master, fosteringteam accountability, collaboration, and continuous improvement, resulting in higher sprint velocity and consistent delivery of production-ready increments.

• Managed end-to-end project tracking and reporting using JIRA, enablingreal-time visibility, backlog prioritization, performance tracking, and data-driven decision-making,while improving delivery efficiency and stakeholder communication.

OnboardingConnect [May’16 – Oct’16]

Client:J.P Morgan Chase, NY

Role:Senior Developer/ Scrum Master

Description:

IInternational private banking Onboarding Connect platform is the strategic platform for accountopeningandKYC

(KnowYourClient)operationsrelatedtoclientonboardingacrosstheIPBandSWISSclients.Thisapplicationdeliversanew platform replacing many manual processes.Onboardingconnectenablesalesprocesswithsimplified,globallyconsistent opportunity tracking and prospect management.

Responsibilities:

• Monitored project risks, scope creep, and dependencies,proactively identifying issues and implementing mitigation strategies to ensure timely and successful delivery.

• Managed vendor relationships and external dependencies,ensuring timely availability of critical components for development and production builds while maintaining quality standards.

• Defined and documented business rules and requirementsin collaboration with business process leads, ensuring alignment between technical solutions and business objectives.

• Trained and supported project managerson the adoptionof the Touchdown system usingMS Project Server,MS Project 2013, Project Web App, and SharePoint 2013, improvingproject tracking and reporting consistency.

• Utilized NPM and Angular CLIto manage dependenciesand develop scalable front-end components, services, pipes, and directives.

• Implemented and integrated third-party librariessuchasag-Gridfor advanced data grid functionality (sorting,filtering) andng2-pdf-viewerfor PDF rendering and upload capabilities.

• Designed and developed enterprise web applicationsusingAngular 2, TypeScript, JavaScript, HTML5, CSS3,LESS, Bootstrap, Node.js, NPM, and ArangoDB, ensuring scalabilityand performance.

• Led migration from AngularJS to Angular 2, reducingtechnical debt, improving application performance, and enhancing maintainability and responsiveness.

• Enhanced legacy applicationsby developing new Angular components and improving overall system architecture and user experience.

• Worked with Spring Boot backend, enabling efficient development of RESTful services and streamlined application architecture.

• Implemented ECDC (Enterprise Client Data Capture) framework, supporting front-office client onboarding processes and improving data accuracy, standardization, and operational efficiency. Various Infrastructure Projects [Aug’15 – Feb’16]

Client:Morgan Stanley,, NY

Role:Senior Developer/ Scrum Master

Description:

Multiple testing teams (QA, UAT, and development) were experiencing data overlap during simultaneous testing cycles, leading to false positives/negatives, increased testing time, and reduced test quality. To address this, a centralized “Data Allocation” portal was implemented as a data management and governance solution, providing clear segregation and assignment of test data to specific teams and individuals. This improved data integrity, reduced testing conflicts, minimized rework, and significantly enhanced overall testing efficiency and accuracy across test cycles. Responsibilities:

• Led implementation of a project management tool (Delivery Tracker), leveragingMS Project Server, MS Project2010, Project Web App, and SharePoint 2010, improvingproject tracking,reporting, governance, and portfolio visibilityacrossteams.

• Managed global deployment and change managementofMicrosoft Lync 2013 and Skype for Business 2015across 80,000 users, drivingenterprise-wide adoption, stakeholderalignment, and operational efficiency, resultingin$2M+ annual cost savingsin licensing and software expenses.

• Delivered Enterprise Voice and Video enablement programsfor 15,000+ users using Lync 2013, enablingcost optimization, improved collaboration, and reduced travel expenses,generating$3M+ annual savingsthrough enhanced communication efficiency.

• Applied Agile methodologies as a Scrum Master, facilitatingsprint planning, execution, and delivery, ensuringsuccessful sprint outcomes and production-ready deliverableswhile drivingteam accountability and continuous improvement. Maternity Leave [April ‘13 – July’15]

MetIDQ [March’10 – March’13]

Client:Biocrates,Austria

Role:Senior Developer

Description:

MetIDQ is a comprehensive software suite designed to support end-to-end analytical workflows in mass spectrometry laboratories for metabolomics research. The platform enables measurement and analysis of metabolite concentrations by covering the complete workflow—from sample registration and processing to bio-statistical analysis and result interpretation. It provides essential tools for each stage of the process, organized into modular components that align with key workflow milestones, ensuring structured data management, improved accuracy, and efficient scientific analysis. Responsibilities:

• Developed comprehensive project and technical documentation,includingrequirements analysis, design specifications, user guides, installation guides, training materials, and project plans, ensuring clear communication andalignment across stakeholders.

• Designed High-Level and Low-Level System Architecture, creating detailedUML diagrams (Use Case, Sequence, Class, and State diagrams)using Visio to support systemdesign, scalability, and maintainability.

• Applied Agile/Scrum methodologies, participating in the fullsoftware development lifecycle (SDLC)to deliver iterative, high-quality releases aligned with business requirements.

• Developed enterprise-level applications using Core Java and J2EE technologies, leveragingcollections, exception handling, and open-source APIsto build scalable androbust solutions.

• Designed and developed responsive web front-end interfacesusingHTML5, CSS3, JavaScript, jQuery, AJAX, JSON, XML, XSL, JSP, JSF (MVC), and AngularJS, enhancing userexperience and application performance.

• Designed and implemented server-side components, includingJSP, JDBC, and RESTful web services (JAX-RS), enabling efficient data processing and system integration.

• Consumed and exposed RESTful APIs, ensuring seamlesscommunication between frontend and backend systems.

• Developed and executed unit test cases using JUnit, and implementedlogging and debugging using Log4Jto ensure application reliability and performance.

• Managed application deployment and server configurationsonJBoss Application Server, supporting environmentsetup, release management, and production readiness.

• Worked with Oracle 11g database, creating and managingtables, database objects, and SQL scripts, whileutilizing Oracle SQL Developerfor database operations.

• Implemented ORM using Hibernate, mapping Java objects to relational database tables to improve data persistence and scalability.

• Utilized R scripting (RScript)to generate statisticalplots and support data analysis and reporting. MOSP [May’09 – Feb’10]

Client:World-Direct,,Austria

Role:Senior Developer

Description:

TheMOSPapplicationisanext-generationplatformdevelopedtoenablemobilkomAustriatodeliverasuiteofdigitalservices toitsTOP100enterpriseclients,enhancingcustomerexperienceandstrengtheningbusinessrelationships.Theplatformsupports capabilities such as online billing,ordering,maintenance,reporting,and device management,helpingstreamlineoperations, reduce process latency,and improve service delivery.By automating key workflows and optimizing service processes,MOSP contributes to significant cost reduction, improved operational efficiency, and enhanced value delivery to strategic clients. Responsibilities:

• Developed enterprise applications using C# and .NET Framework, following best practices for scalableand maintainable solutions.

• Implemented the Model-View-Presenter (MVP) design pattern, improving code modularity, testability, andseparation of concerns.

• Designed and developed user interfaces using ASP.NET,enhancing usability and performance of web applications.

• Created reusable user controls and data controls,improving development efficiency and ensuring consistency across the application.

• Utilized XML for data exchange and retrieval, enablingstructured and efficient information processing.

• Worked with SQL Server 2005, designing and managingdatabases, queries, and stored procedures to support application functionality.

• Used Microsoft Visual Studio as the primary development environment, supporting coding, debugging, and application deployment.

The Deposit [May’08-Jan’09]

Client:Manulife Financial, Waterloo,Canada

Role: Developer

Description:

The Deposit End-to-End project is intended to provide a web front-end to advisors and Head office to enter applications for all deposit products. This application will provide the advisor with a quick response regarding the status of an account as well as generate documents for delivery to the client. It is anticipated that providing the advisors with an easy to use tool will encourage new advisers to deal with Manulife Bank and existing advisors to do additional business with the Bank. Responsibilities:

● Developed enterprise applications using JSF framework and WebSphere Portlets, enabling scalable and modular portal-based solutions.

● Designed and implemented user interfaces using JSP and custom tag libraries, improving reusability andmaintainability of UI components.

● Applied the MVC design pattern using JSF 1.1, ensuringseparation of concerns and enhancing application architecture.

● Configured JSF and portlet components, includingfaces-config.xmlandportlet.xml, to support application navigationand functionality.

● Implemented logging using Log4J, improving debugging, monitoring, and application traceability.

● Developed unit test cases using JUnit, ensuring codequality, reliability, and maintainability.

● Worked with Oracle database, supporting data storage,retrieval, and query optimization.

● Utilized Rational Application Developer (RAD 7)asthe primary IDE for development, testing, and deployment of applications. ImageMark Passport [Nov’07-April’08 ]

Client:NCR, Waterloo,Canada

Role: Developer

Description:

ImageMark Passport is a suite of software applications installed at banks that allow users to capture check data and images at remote locations. Passport Consolidation Server is part of the ImageMark Passport solutions. It is a software application that runs on a computer inside the bank that receives transaction images and data from remote capture points and consolidates them into export files. The export files are made available to downstream systems for further processing. Responsibilities:

● Developed desktop GUI applications using Java Swing,creating interactive and user-friendly interfaces.

● Utilized XSL and XSLTto transform and convert XMLdata into proprietary formats, enabling structured data processing.

● Implemented logging using Log4J, improving applicationmonitoring, debugging, and maintainability.

● Developed and executed unit test cases using JUnit,ensuring application reliability across multiple scenarios.

● Created and maintained ANT build scripts, automatingbuild, compile, and deployment processes to improve efficiency.

● Generated Javadoc-style documentation, improving codereadability and supporting long-term maintainability.

● Worked with SQL Server 2005, designing database tablesand writing optimized SQL queries for data insertion, updates, and retrieval.

● Used JDBC for database connectivity, enabling seamlessinteraction between Java applications and the database.

● Developed applications using MyEclipse IDE, supportingefficient coding, debugging, and project management. Client:Department of Highway Safety and Motor Vehicles, Florida [Aug’06-July ‘07] Role:Full Stack Developer

Description:

Agency is responsible for issuing driver licenses, motor vehicle titles and license plates as well as overseeing the Florida Highway Patrol. The Highway Safety and Motor Vehicles site offers the motor carriers the ability to maintain and pay the fuel consumption taxes online by collecting necessary information from the user. The site also offers the motor carriers the ability to pay the license fee online. This application was developed on MVC architecture using JSF and Servlets. Responsibilities:

• Participated in the full Software Development Life Cycle (SDLC), including requirements gathering, analysis, high-level and detailed design, development, testing (unit, UAT, and load testing), and production support.

• Developed enterprise applications using the JSF framework, implementing scalable and maintainable solutions aligned with business requirements.

• Applied the MVC design pattern using JSF 1.1, including servlet configuration, form bean population, faces-config.xml setup, and validation framework implementation to ensure robust application architecture.

• Utilized JAXB for data transfer between applications,enabling efficient XML-based data binding and integration.

• Used XSL and XSLTfor transforming and convertingdata into proprietary XML formats, supporting structured data exchange.

• Developed user interfaces using JSP and custom tag libraries, reducing complexity and improving codereusability.

• Implemented logging using Log4j, enhancing applicationmonitoring, debugging, and system traceability.

• Applied J2EE design patterns, including Singleton, Delegate, Command, and DAO, to improve code modularity, scalability, and maintainability.

• Worked with Oracle 9i database, designing tables,writing optimized SQL queries, and managing data persistence.

• Utilized JDBC for database connectivity, enablingefficient data access and transaction management.

• Used Rational Application Developer (RAD 6) IDEfordevelopment, testing, and deployment activities.

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