Customer Service & IT Support Professional
Resume:
ADEFUWA, AIRAT ABIOLA
*************@*****.***
PROFESSIONAL SUMMARY
Customer-focused and results-driven professional with strong experience in customer service, sales, and administrative support. Proven ability to manage customer enquiries across phone, email, and face-to-face channels while delivering high levels of satisfaction. Skilled in problem-solving, communication, and relationship building, with a background in accounting and IT support to enhance operational efficiency. Reliable, adaptable, and committed to delivering excellent service in fast-paced environments. KEY SKILLS
• Customer Service & Client Support
• Complaint Handling & Conflict Resolution
• Communication & Interpersonal Skills
• Call Handling & CRM Systems
• Sales Support & Upselling
• Problem Solving & Decision Making
• IT & Microsoft Office (Word, Excel, Outlook)
• Data Entry & Record Management
• Teamwork & Collaboration
• Time Management & Organization
PROFESSIONAL EXPERIENCE
ICT Officer
Nigeria Social Insurance Trust Fund – Ikeja, Lagos Jan 2022 – Present
• Delivered technical and customer support to staff, improving system efficiency and user satisfaction
• Resolved IT-related issues promptly, reducing downtime and service interruptions
• Conducted system audits and ensured compliance with organisational standards
• Implemented data backup solutions to protect sensitive information
• Supported internal users, demonstrating strong problem-solving and communication skills
Customer Service / Sales Representative
Mai Shayi Coffee Roasters – Abuja, Nigeria
Oct 2021 – Jan 2022
• Managed customer enquiries via phone, social media, and in-person interactions
• Provided product knowledge and recommendations, increasing customer satisfaction
• Handled orders, reservations, and complaints efficiently
• Built strong customer relationships, encouraging repeat business
• Delivered personalised service and followed up on customer needs Customer Service Assistant
Knorr (Promotional Role) – Abuja, Nigeria
Aug 2021 – Oct 2021
• Assisted customers with product enquiries and promotions
• Maintained accurate records and reports of customer interactions
• Collaborated with sales teams to improve customer experience
• Promoted products and increased brand awareness through excellent service Banking Agent / Customer Service Representative
Abiola Ventures – Ogun State, Nigeria
May 2018 – Jun 2021
• Processed customer transactions (deposits, withdrawals) accurately
• Assisted customers with account opening and banking services
• Acted as a liaison between customers and financial institutions
• Maintained transaction records and ensured compliance
• Built customer trust through reliable and friendly service Accounts/Admin Officer
Real Toy Rental Services – Abuja, Nigeria
Nov 2015 – Jan 2017
• Processed invoices and maintained financial records
• Prepared daily sales reports and account reconciliations
• Managed administrative tasks and documentation
• Ensured accuracy in bookkeeping and reporting
EDUCATION
MRes Leadership and Management (In View)
University of Derby, United Kingdom
2025 – 2026
BSc Accounting
Crescent University, Abeokuta, Nigeria
2010 – 2014
CERTIFICATIONS & TRAINING
• Microsoft Office Specialist
• ALX Africa – Virtual Assistant Certification
• Training in Actuarial Valuation Practices
ADDITIONAL INFORMATION
• Eligible to work in the United Kingdom
• Flexible to work day, evening, weekend, and shift patterns
• Able to work in fast-paced customer-facing environments including retail, call Centre’s, and office settings
• Strong understanding of customer satisfaction, service standards, and delivering a positive customer experience
• Committed to continuous professional development (Customer Service Excellence, Communication Skills, IT/CRM Systems)
• Reliable, trustworthy, and customer-focused with a positive and friendly attitude
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