Real Estate Operations & Portfolio Management Specialist

Michelle Boyatt

Jacksonville, FL 352-***-**** *******************@*****.***

REAL ESTATE OPERATIONS PORTFOLIO MANAGEMENT CLIENT RELATIONS FINANCIAL PERFORMANCE

PROFESSIONAL SUMMARY

Results-driven real estate professional with 9+ years of experience managing large-scale residential portfolios, driving financial performance, and delivering high-level client service. Proven ability to oversee operations, reduce delinquency, manage compliance, and handle high-volume accounts while maintaining strong relationships. Experienced in both corporate property management and short-term rental ownership, with strengths in negotiation, documentation, and operational efficiency. CORE SKILLS

Portfolio Management • Financial Analysis • Delinquency Reduction • Client Relations • Negotiation & Retention • Lease Administration • Compliance & Documentation • Operations Management • Conflict Resolution • Process Improvement

PROFESSIONAL EXPERIENCE

Resident Manager – Portfolio Operations & Compliance (815 Homes) American Homes 4 Rent Jacksonville, FL 2025 – Present

• Oversee full-cycle operations for 815+ single-family homes, including renewals, delinquency management, move-outs, and escalations

• Analyze financial performance and payment trends to identify risk and improve portfolio outcomes

• Execute collection strategies and negotiate resolutions to reduce delinquency and maintain occupancy

• Review leases, payment histories, and documentation to ensure accuracy and compliance

• Partner with legal, maintenance, HOA, and internal departments to resolve complex issues

• Maintain audit-ready records and enforce company policies across all accounts

• Manage high-volume resident communication while maintaining professionalism and retention Key Achievement: Reduced delinquency from 7.6% to 1.92% (74.7% improvement) Short-Term Rental Owner & Host – Real Estate Operations & Guest Experience Self-Employed Jacksonville, FL 2024 – Present

• Own and operate 3 short-term rental properties, managing bookings, pricing, and guest experience

• Handle all communication, issue resolution, and vendor coordination

• Oversee property performance, occupancy rates, and revenue optimization

• Ensure properties meet quality standards and deliver consistent guest satisfaction Property Manager – Portfolio Operations & Compliance (168 Units) Roselyfe Property Management Jacksonville, FL 2023 – 2025

• Managed daily operations, financial performance, and compliance for a 168-unit community

• Implemented collection strategies and resolved escalations to improve revenue

• Coordinated maintenance, vendors, and operational workflows Key Achievement: Reduced delinquency from a prior baseline of $58,000 to under $4,000 within 3 months (93% improvement), sustaining low delinquency levels thereafter. Assistant Property Manager – Operations & Compliance (296 Units) ZRS Management Jacksonville, FL 2022 – 2023

• Managed leasing administration, renewals, and resident accounts

• Maintained compliance and supported reporting and operational processes

• Drove retention initiatives while maintaining delinquency below 2% Leasing Manager – Portfolio Sales & Operations (Multi-Site Portfolio) Greystar Jacksonville, FL 2019 – 2022

• Managed leasing operations across multiple startup communities

• Conducted high-volume consultations and guided prospects through leasing decisions

• Achieved 39% conversion rate through strong sales and communication

• Supported property transitions, onboarding teams, and stabilizing occupancy Leasing Manager – Portfolio Operations Supervisor (692 Units) Lohman Property Management (S2 Residential) Jacksonville, FL 2017 – 2019

• Supervised leasing staff and managed high-volume operations

• Ensured compliance with policies and maintained occupancy performance

• Supported acquisition transition to S2 Residential Personal Assistant – Administrative Operations & Client Support RPR Resources 2011 – 2017

• Provided administrative support, scheduling, and client communication

• Maintained documentation and coordinated operational tasks LICENSES & CERTIFICATIONS

Florida Real Estate License

Certified Mobile & Online Notary

Mortgage Loan Originator (MLO) Coursework Completed – SAFE Exam Pending

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