Customer Service Professional with Remote Expertise

Kimberlee Morris

602-***-**** Mobile

*****************@*****.***

Objective;

Dedicated results driven professional, over 15 years of experience in administrative, customer service, problem solving and conflict resolution, case coordinator, group facilitator, vocational specialist, case manager, account executive, HIPPA laws, organizational skills, time management, verbal/written communication, active listening, versatile, with EXCEL, CRM, EMR, Google Suites, MS Office leadership. integrity, commitment, passion, enthusiasm, and a critical thinker.

EXPERIENCE:

Customer Service Remote

Corporate Job Bank

May-2024-Present

•Outbound call center with high call volume, 150 calls daily.

•Provide knowledge in area of work.

•Handle standard documentation associated with daily activities.

Rehabilitation Specialist

Southwest Network

April 2023-May 2024

•Delivered exceptional customer service to internal and external customers, in-person, telephone, and/or e-mail.

•Present information, respond to questions from students, parents, employees, the public in one-on-one or group situations.

•Conduct comprehensive vocational assessments, submitted referrals.

•Participate and provide input in problem solving on operational issues or procedures.

•Experience working with students from underrepresented/underserved diverse backgrounds and cultures.

• Help clients access community resources, such as job fairs

Clinical Support Specialist

Buena Vista Recovery

June 2022 to February 2023

•Delivered exceptional customer service to internal and external customers, in-person, telephone, and/or e-mail.

•Complete documentation associated with daily activities.

•Conduct initial assessments to evaluate clients’ skills, abilities, and interests.

•Collaborate with other professionals, such as counselors, psychologists, and social workers, to ensure holistic support.

Case Manager/Vocational Specialist

Dignity Behavioral Health (DBO)

November 2020- August 2022

•Facilitated intake and discharge process for new clients entering/exiting the program.

•Participate and provide input in problem solving on operational issues or procedures.

•Conduct job readiness workshops on topics like resume building, job search strategies, and interview skills.

Vocational Specialist

Telecare Corporation

May 2021 to March 2022

•Develop individualized service plans based on clients’ goals and aspirations.

•Provide career counseling and guidance to clients to enhance their employability.

•Assist clients in exploring career options and identifying possible job opportunities.

•Collaborate with educational institutions to coordinate transitional services for students.

Peer Support Specialist

Horizon Health and Wellness

November 2020-June 2021

•Advocating for Clients

•Managed and implemented peer services for Adult SMI participants.

•Building community and relationships

Project Coordinator

Adecco Staffing / AZ @ Work

April 2020-November 2020

•Support project managers with administrative and logistical tasks.

•Write reports, attend meetings, analyze data, manage resources, create schedules, update and file documentation, and track progress toward milestones.

•Performs various operational tasks that occur during customer, vendor, and associate inquiries.

Intake Specialist

Georgia Vocational Rehabilitation Agency Atlanta, GA

March-2019 – February 2020

•Develop individualized employment plans based on clients’ goals and aspirations.

•Offer vocational training and support to enhance clients’ job-related skills.

•Accounts receivable/payable

FMLA Leave Program Specialist

Sertec

Feburary-2017-Janurary-2019

•Prepare, track, and manage employee leave records.

•Handle intake for leave request, send required notices, forms, and letters.

•Managed all aspects of leave of absence cases and workers compensation claims.

Customer Care Specialist/Sales

Windstream Communications

August-2015-Janurary-2017

•Answers inbound communications to service accounts, fulfill requests, or address issues.

•Provide product and service information.

•Resolve billing issues, and Tech Support

•Generate sales leads that develop into new customers,

Education:

Associates Degree in Business

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