Client Operations & Inventory Leader in Alaska
Resume:
Lauren E. Codding
Anchorage, Alaska
***********@*****.***
PROFESSIONAL EXPERIENCE
Pursuit - Alaska Collection, 2021-2026
Partner Operations Manager, Remote - Anchorage, 2021-2026 Managed wholesale reservations and block for five hotels (525 rooms), Denali Backcountry bus tours, and Kenai Fjords National Park boat tours. Primary liaison for all wholesale clients.
• Led and developed a 7-person team
• Managed rate regulation, inventory allocation, and capacity planning to maximize occupancy and revenue
• Assisted in building daily, monthly, and seasonal forecasting to support operational and financial planning
• Served as primary contact between operations and partners to resolve issues and optimize inventory usage
• Managed transportation details to remote lodges including helicopter and boat departures
• Maintained channel performance across Expedia and Booking.com platforms
• Ensured the accurate input of all wholesale room and tour reservations, at times over one thousand per day
• Analyzed and compiled sales reports to measure client performance against prior years
• Oversaw prepaid client and event accounting including contract compliance, invoicing, and payment processing Premier Alaska Tours, 2018-2020
Inventory Manager, Anchorage, 2018-2020
Managed block and reservations for vendors. Primary liaison for all activity vendors in Alaska and Yukon. Built timing and itineraries for land tour packages.
• Managed and maintained vendor contracts, pricing and activity details
• Communicated activity block changes to applicable vendors and staff
• Generated, maintained and updated passenger manifests and reports
• Managed day-of bookings for Denali Bus Tours, ensuring accurate and timely confirmations
• Managed the Employees Benefit Program by utilizing Survey Monkey to generate questionnaires
• Imputed guest survey scores to be sent to major cruise lines
• Managed all railroad bookings for Wilderness Express ARAMARK Parks & Destination, Alaska, 2010-2018
Inventory Manager, Hybrid - Anchorage, 2015-2018
Managed wholesale reservations and block for two hotels (338 rooms), Denali National Park bus tours, and Glacier Bay National Park boat tours. Primary liaison for all wholesale clients.
• Analyzed and compiled sales reports to measure client performance against prior years
• Utilized Datavision business intelligence software to develop specialized reports based on team members specific needs
• Created daily, monthly, and yearly forecasts
• Primary support and trainer for hotel teams on Par Springer Miller property management system
• Prepared daily and monthly occupancy and revenue forecasts, allowing operations team to plan accordingly and manage expenses
• Built a strong relationship with main clients to best communicate guests’ needs to operations team
• Ensured the accurate input of all wholesale tour and room reservations Lauren E. Codding (Page two)
Front Office Manager, Denali Park Village, 2014
Managed Front Desk, Bell Staff, and Transportation departments at a 290-room summer seasonal hotel. Executive team member, took shifts as Manager on Duty overseeing the entire property. Trained staff in guest service and property management.
• Operated three departments, keeping labor expenses below budget each period
• Developed and conducted a training program for Front Desk staff in SMS property management system
• Assisted the team in handling the addition of 100 Rooms to property inventory
• Formed working partnerships with local clients such as Premier Alaska Tours and Holland America Line
• Voted 2014 Denali Park Village Manager of the Year
• Nominated for Rising Star of the Year with the Alaska Hotel and Lodging Association OTHER RELEVANT EXPERIENCE
Assistant Front Office Manager, McKinley Chalet Resort, 2012-2013 Front Desk Supervisor, McKinley Chalet Resort, 2011 Front Desk Agent - McKinley Chalet Resort / ARAMARK, 2010 Chef de Partie - The Brick Deli & Tavern / November 2012 - April 2013, October 2013-April 2014 Pantry Chef - Mount Rainier Paradise Inn / GUEST SERVICES, 2009 TECHNICAL SKILLS
Maestro PMS
iDeaS
Oracle
Passkey
SiteMinder
Par Springer Miller Systems SMS Host - Trainer
iHotelier
DataVision
Microsoft Office, Outlook, Teams, Power BI
Survey Monkey
PATman
Slack
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