Process Design & Operations Analyst - SOPs + CI Expert

SAMANTHA MYERS

Dover, PA 223-***-**** *.*.***@******.***

PROCESS DESIGN & OPERATIONS ANALYST

Analytical operations and process design professional with over eight years of experience documenting, standardizing, and optimizing complex workflows in highly regulated environments. Proven expertise translating business processes into clear, compliant SOPs, facilitating cross-functional collaboration, and driving continuous improvement through data-driven insights.

CORE COMPETENCIES

Business Process Mapping • SOP Development • Process Documentation • Continuous Improvement • Stakeholder Engagement • Root Cause Analysis (5 Whys, Fishbone) • KPI Analysis • Compliance Standards • Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

REV GROUP — Quality Manager (June 2025 – Present)

Lead enterprise-level process documentation and SOP governance aligned with ISO standards and NFPA regulations. Analyze workflows, identify inefficiencies, and design standardized processes. Develop and control SOPs, ensure version control, collaborate with leadership, and support training initiatives through clear documentation. COMPREHENSIVE LOGISTIC — Quality Supervisor (Oct 2024 – June 2025) Directed quality and process standardization across logistics operations. Conducted process reviews, internal audits, and maintained controlled documentation. Partnered with leaders to improve workflow consistency and operational alignment.

STRATOSPHERE QUALITY — Quality Project Manager (Feb 2018 – Dec 2024) Led quality and process improvement projects for Tier 1 manufacturers. Created process maps, SOPs, and standardized work instructions. Facilitated stakeholder interviews, performed data analysis, ensured ISO compliance, and maintained audit-ready documentation.

DEXTERITY PORTRAYALS — Owner / CEO (Mar 2017 – Present) Founded and managed a licensed business overseeing process design, documentation, compliance, and performance tracking. Implemented SOPs and KPI reporting to guide operational decisions. HCR MANOR CARE — Certified Nursing Assistant (Nov 2016 – Feb 2019) Provided patient care in compliance with healthcare regulations and documentation standards in a highly regulated environment.

EDUCATION

Cornell University (Online) — Certificate, Entrepreneurship Kaplan University (Online) — Certificate, Personal & Casualty Insurance Dover Area High School — High School Diploma

TECHNOLOGY & TOOLS

SharePoint, Windchill, Autodesk Vault, Epicor, PDM Viewer, Advanced Excel, Power BI, Microsoft Word, PowerPoint, Teams, Outlook

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