Bilingual Customer Service Specialist with 20 Years Experience

David Rabinovich

*********@*****.*** 513-***-**** Cincinnati, OH

SUMMARY

Bilingual Customer Service Specialist with 20 years of experience in providing exceptional bilingual support across airline, healthcare, and financial sectors. Proven track record in resolving complex customer issues, ensuring compliance, and enhancing customer satisfaction. Seeking to leverage expertise in Spanish–English interpretation, problem-solving, and cross-cultural communication in a Bilingual Customer Service Specialist role. WORK EXPERIENCE

Envoy Air Inc. Cincinnati, OH

Customer Service Agent Jun 2022 - Present

• Assist passengers with check-in, boarding, and baggage services, ensuring compliance with airline and federal regulations.

• Provide bilingual support to enhance communication and foster a positive customer experience.

• Coordinate with flight crews and ground staff to facilitate efficient operational procedures. Acara Solutions Inc. / Eversana Inc. Cincinnati, OH Customer Service Representative (Contract Full-Time) Jul 2020 - Oct 2021

• Facilitated communication with patients and providers to address inquiries on program eligibility, benefits, and documentation, transitioning from a contractor to a full-time role.

• Managed inbound and outbound calls to ensure timely processing of services while maintaining strict confidentiality of healthcare information.

Spherion Staffing Services Cincinnati, OH

Bilingual Customer Service Representative Jan 2020 - Jun 2020

• Assisted credit union members with banking transactions and online services, ensuring high-quality service and satisfaction.

• Maintained secure and accurate financial documentation, contributing to the integrity and reliability of financial operations.

Anthem Inc. Cincinnati, OH

Bilingual Customer Service Representative / Interpreter Nov 2018 - Oct 2019

• Facilitated communication by providing interpretation services for members, providers, and brokers, ensuring accurate and confidential information exchange.

• Assisted with Medicare Advantage communications, resolving benefits and claims inquiries while maintaining confidentiality and professionalism.

S&S Healthcare Strategies Cincinnati, OH

Bilingual Customer Service Representative / Interpreter Jul 2012 - Sep 2018

• Interpreted healthcare information and claims, ensuring accurate communication between parties.

• Translated documents and contributed to the development of Interactive Voice Response (IVR) systems for enhanced customer interactions.

ExpressJet Airlines Cincinnati, OH

Bilingual Customer Service Agent Jun 2011 - Jul 2012

• Facilitated passenger check-in, boarding processes, and baggage handling, ensuring compliance with safety and service standards.

• Enhanced customer satisfaction by effectively communicating and addressing passenger needs in both English and Spanish.

Humana Inc. Cincinnati, OH

Bilingual Customer Service Representative Aug 2008 - May 2011

• Facilitated member inquiries on benefits and claims, ensuring clear communication and resolution.

• Delivered Spanish interpretation services and conducted follow-up support to enhance member satisfaction. LasikPlus Cincinnati, OH

Bilingual Customer Service Representative Jun 2007 - Jul 2008

• Facilitated patient scheduling and insurance coordination while providing interpretation services and translating documents.

Avon Products Inc. Cincinnati, OH

Bilingual Customer Service Specialist Aug 2004 - Jun 2007

• Facilitated account management support for representatives, ensuring seamless operations and customer satisfaction.

• Contributed to training and translation/testing projects, enhancing communication and service delivery for bilingual clients.

EDUCATION

Instituto Friedrich Gauss

High School Diploma

Quito, Ecuador

SKILLS

Spanish–English Interpretation • Healthcare & Insurance • Airline Customer Service • Benefits & Claims • HIPAA Compliance • Call Center Operations • Problem Solving • Cross-Cultural Communication

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