Data Entry Specialist with Operational Support Expertise

CALEB OMOS OSAZIE

Lagos +*** 811-***-**** ***********@*****.*** linkedin.com/in/calebomos

PROFESSIONAL SUMMARY

Detail-oriented Data Entry Specialist with 2+ years of experience managing high-volume records, streamlining administrative workflows, and delivering accurate data processing at 45 WPM. Proven track record of maintaining 100% data accuracy across 150+ student records, reducing processing time by 30%, and saving teams 10+ hours per week through smart automation. Adept at remote collaboration, CRM management, and confidential record handling. CORE COMPETENCIES

Data Entry & Processing: 45 WPM 100% accuracy High-volume record management Tools & Software: Microsoft Excel, Google Sheets, Microsoft Word, Outlook, HubSpot CRM VA Skills: Calendar management, email handling, document preparation, remote collaboration Strengths: Attention to detail, confidentiality, time management, multi-tasking, communication PROFESSIONAL EXPERIENCE

Operations Insights Associate - Client Operations Support Jun 2025 – Present

• Monitored client communications and identified patterns in satisfaction, escalation triggers, and engagement, skills directly transferable to email campaign analysis and audience behaviour tracking.

• Prepared structured operational reports for senior stakeholders, demonstrating ability to translate data into clear, actionable communication.

• Maintained CRM records in HubSpot, tracking client interactions and project status across active accounts.

• Reviewed Service delivery timelines and response standards to ensure ongoing SLA compliance across active projects.

• Prepared concise operational summaries highlighting risks, trends, and recurring issues impacting delivery performance.

• Supported an Operations Insights Manager by handling day-to-day monitoring tasks, allowing faster issue detection and improved service reliability. Administrative & Data Support Assistant - Vital College, Lagos Oct 2023 – Jun 2024

• Managed and updated digital records for 150+ students with 100% data accuracy, ensuring seamless reporting and full audit readiness.

• Automated monthly reporting processes using Excel templates and formulas, saving the team 10+ hours per week and improving data visibility for management decision-making.

• Streamlined document filing and data entry workflows, reducing processing time by 30% and improving overall operational efficiency.

• Collaborated with academic and administrative teams to ensure timely submission of student data, achieving a 20% improvement in reporting turnaround time.

• Maintained strict confidentiality of sensitive student information in compliance with institutional data policies.

Customer Experience Representative - Hod-net Plus, Lagos Sep 2020 – Mar 2021

• Processed and documented 50+ customer interactions daily with a 95% first-contact resolution rate, ensuring accurate CRM record updates.

• Maintained meticulous records of customer communications, enabling smoother cross- department follow-up and reducing repeat enquiries by 20%.

• Prepared weekly structured customer feedback reports that informed three major product improvements.

• Supported onboarding workflows with precise data entry and documentation, reducing onboarding-related issues by 15%.

EDUCATION

BSc. Economics – Second Class Upper - Obafemi Awolowo University, Osun Apr 2019 – Jul 2024 CERTIFICATIONS

• Data Entry Certificate – Udemy Apr – May 2025

• Data Analytics Program – ALX Africa May – Dec 2025

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