Multilingual Customer Care Specialist - Remote Ready

MARZIA TORTOSA

Rome (Italy) – Available Full Remote

Email: *************@*****.*** Phone: +39-349-***-**** PROFESSIONAL PROFILE

Customer Care Specialist with over 10 years of experience in the hospitality sector. Highly skilled in customer support, booking management and pre/post stay assistance. Used to working with international clients and digital platforms. Available full-time for remote roles. WORK EXPERIENCE

Customer Care / Front Office – Villa Riari, Rome

2023 – Present

• Customer support via phone, email and chat

• Communication with international guests

• Booking management, changes and cancellations

• Coordination with housekeeping and maintenance

• Complaint handling and problem solving

Customer Care / Reception – iRooms, Rome

2009 – 2016

• Guest assistance throughout the stay

• Pre and post check-in support

• Booking.com, Airbnb and internal systems

• Payments and documentation management

• Customer satisfaction and loyalty

SKILLS

• Customer Care & Customer Support

• Multichannel assistance (phone, email, chat)

• Problem solving and complaint management

• Remote work and autonomy

• Stress management and multitasking

LANGUAGES

Italian: Native

English: Fluent

French :Fluent

Spanish: basic

AVAILABILITY

Full time – Immediate – 100% Remote

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