Operations Support Specialist

Yasmelin Concepcion

*** ****** ** ***** *****, NJ 08805 862-***-**** **********@******.***

Technology Skills

Windows, Microsoft Office Applications: Word, Excel, Powerpoint,

Outlook

Work Experience

September 2018 - June 2020

AT&T- Bedminster, NJ - Communications Corporation

●Created PowerPoint Presentations for the Tax Organization, Developed this skill.

●Worked with technical tax and legal documents to retrieve information needed to properly enter data into the tax engine.

●Created excel spreadsheets and input data as to tax jurisdiction changes including rates and taxability decision, geocodes, effective date and tax types

●Assisted with Pick an Angel Program, manned the Angel Table for 2 hours each day I was on site, distributed wishes to the donors, and collected the purchased items. Sorted gifts and reviewed them to ensure they were age appropriate.

June 2021 - November 2021

Costco- Clifton,NJ - Frontend assistant

●Cashier

●Merchandising

●Inventory Control

●Assists with front end duties as necessary

●Worked on an empty PTR baler, Hand pallet jack

●Retrieves carts and flatbeds from the parking area

●Assists in other departments of the warehouse as necessary

●Performs set up and closing duties for the department, such as returning products and cleaning area

●Greets members, helped members load order onto conveyor belts, determines member packing preferences, answers questions, relates information on special promotions.

September 2022 - November 2024

Dollar General - Newark,NJ - Lead sale Associate

●Cashier

●Money handling

●Assist on the floor

●Receive trucks, Etc

January 2023 - December 2023

Airbnb Organization Manager - Kearney, NJ

●Updating an excel sheet for every booking we had.

●Gave out work assignments for each house.

●Communicated with every guest before checking them in.

●Communication with every employee working at the properties.

●Numbered excel sheet for the total of expenses

December 2025 – Current

CVS Pharmacy – Bridgewater – Shift Supervisor

Supervised daily store operations during assigned shifts, ensuring smooth workflow and high-quality customer service.

Managed and supported a team of retail associates, assigning tasks and providing on-the-spot training and guidance.

Resolved customer complaints and escalated issues professionally to maintain customer satisfaction and loyalty.

Operated cash registers, handled cash management, and balanced drawers at the end of shifts.

Monitored inventory levels, assisted with stock replenishment, and ensured accurate product placement and store organization.

Education

September 2017 - June 2021

Cristo Rey Newark High School

June 2025 – Current

Full Sail University – Bachelor's degree in Cybersecurity

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