Cybersecurity & Client Support Specialist
Resume:
Angel Gutierrez
Monroe, NY
**************@*****.***
Professional Summary - Solutions driven support unit with 5+ years of experience across the logistics, hospitality and e-commerce industries. Adept at resolving complex issues across all forms of communication applications. Skilled in conflict resolution, account management, remote support, and team leadership. Cybersecurity Analyst with hands-on experience in network security, threat detection, and vulnerability assessment. Skilled in analyzing security events, automating tasks with Python, and working with SIEM tools. Strong problem-solving and communication abilities with a commitment to continuous learning and adapting to evolving cyber threats. Core Skills Cybersecurity Analyst Skills
● Client Support and Sales
● Work based Problem Solving
● Billing & Membership Management
● Staff Training & Team Leadership
● Team collab applications (Zoom, Google
teams)
● Microsoft Applications (Word, excel,
powerpoint, outlook)
● Google Applications (Docs, Sheets, Slides)
● Adobe photoshop
● Social Media
● Marketing and Promotion
● Relationship Building
● Team Building and Staff training /
Management
● Professional Networking
● Remote work Experience
● Security Operations: SIEM (Splunk basics),
log analysis, incident response
● Networking & Systems: TCP/IP, DNS,
firewalls, Windows, Linux, and Mac OS
● Security Tools: Wireshark
● Scripting & Automation: Python, Bash
● Cloud Fundamentals: AWS/Azure basics,
Identity & Access Management (IAM)
● Risk & Compliance: Basic knowledge of
NIST, ISO 27001 frameworks
● Threat Intelligence: Identifying vulnerabilities and attack patterns
● Soft Skills: Analytical thinking,
communication, attention to detail, security
framework and controls, security hardening
Experience
24 Hour Fitness
ACCOUNT MANAGEMENT
Nanuet, NY May 2019 – Jun 2020 (Remote from Mar 2020 to Jun 2020)
●Provided remote and in person services by maintaining the security of membership information and account status
-billing information updates,
-scheduling private client training,
-marketing blasts to future members via email, text,call
-prospective member list updating
-assisted in fitness app updates
Orangetheory Fitness
Customer Service Team Leader and technical support Monroe, NY Jun 2020 - Dec 2020
●Engaged potential members via phone, email, and SMS to promote fitness programs and drive membership growth.
●Provided end-to-end support for members, including billing inquiries, account updates, and tech troubleshooting
(e.g., app, wristbands).
●Acted as a team lead, ensuring high standards of customer care and operational excellence. Psycho Bunny
E-Commerce Fulfillment & In-Store Operations Lead / Stock Manager Central Valley, NY April 2024 – Nov 2024
●Managed daily online order fulfillment, maintaining a 100% on-time shipment rate.
●Led a team of associates, resolving technical POS issues, trained staff, and coordinated store inventory with online orders.
Certifications
● Google Cybersecurity Certificate
● CompTIA Security+
-Also furthering my education via (learnpython.org, try hack me, and hack the box) Cybersecurity Home Labs
● Performed network scans and vulnerability assessments using Wireshark
● Practice in incident detection and log analysis
Vulnerability Assessment Project
● Identified open ports and misconfigurations in a test network
● Documented risks and recommended mitigation strategies
● Demonstrated understanding of risk analysis and security controls CTF & Hands-On Training (TryHackMe / Hack The Box)
● Completed intermediate challenges in networking, cryptography, and exploitation
● Strengthened real-world problem-solving and attack/defense skills Languages
English / Spanish
Education
Westchester Community College
A.S Audio Engineering and Recording Production
Mercy College
B.S Audio Engineering and Production Management
Contact this candidate