Detail-Oriented Data Entry Clerk with 3+ Years Experience

MA. JORDANNE NICOLE MANA-AY

Libby Road, Bago Gallera, Davao City Davao Del Sur, 8000

+63-924-***-**** / *****************@*****.***

Professional Summary

Results-driven professional with over 3 years of experience in social media management, general administrative support, appointment setting, and customer service. Skilled in handling content posting, customer inquiries, order processing, delivery coordination, data entry, inventory tracking, outbound calling, lead generation, and appointment scheduling. Experienced in supporting both online business operations and BPO environments, with a strong focus on customer satisfaction, efficiency, and clear communication. Known for being adaptable, detail-oriented, and reliable in fast-paced, client-facing roles.

Experience

Customer Service Associate

Provided customer support for mobile service accounts through phone, live chat, and email communication channels

Assisted customers with billing concerns, payment processing, plan explanations, and account adjustments

Performed technical troubleshooting for mobile devices, network connectivity, and service- related issues

Handled customer inquiries efficiently while ensuring high customer satisfaction and first- contact resolution

Delivered sales support by recommending suitable plans, upgrades, and additional services based on customer needs

Managed account maintenance including updates, verification, service modifications, cancellations, and retention efforts

Addressed customer complaints professionally while applying retention strategies to reduce account cancellations

Maintained accurate documentation of customer interactions and resolutions within internal systems

VXI Global Holdings / May 2023 - August 2024

Appointment Setter

Business Lead Maximizer / September 2024 - July 2025 Conducted outbound calls to leads and potential clients to schedule appointments Coordinated and booked client-to-client Zoom meetings and consultations Communicated with prospects through phone, messaging platforms, and email Managed appointment calendars including confirmations, cancellations, and rescheduling Qualified leads and ensured accurate information before scheduling appointments SKILLS

EDUCATION

Bachelor of Multimedia Arts

Mapua Malayan Colleges Mindanao 2024 - 2026

Caregiving NCII

Prime Aid Philippines Training Institute, Inc. 2022 Senior High School

Daniel R. Agunaildo National High School 2020 - 2022 Junior High School

Daniel R. Agunaildo National High School 2018 - 2020 Support Platforms: CRM Systems, Salesforce Einstein, Slack, RingCentral, OneCTI, Multi- Channel Support Platforms, Facebook Messenger, Meta Business Suite E-Commerce & Customer Support: Billing Support, Account Management, Customer Inquiries, Order Processing, Order Booking & Fulfillment, Delivery Coordination, Customer Retention, Cancellation Handling, Escalation Management Productivity & Collaboration Tools: Google Workspace (Google Suite), Microsoft Office Suite, Canva, Calendar Management, Email Management, Zoom, Documentation Tools, Facebook Business Tools

Operations & Logistics Platforms: Maxim, Grab, Delivery Coordination Platforms Core Competencies: Multi-Channel Support (Phone, Email, Chat, SMS, Social Media), Technical Troubleshooting, Appointment Setting, Lead Generation, Cold Calling, Outbound Calling, Lead Qualification, Client Communication, Social Media Management, Data Entry, Inventory Monitoring, QA Compliance, Time Management, Professional Communication General Administrative Virtual Assistant & Social Media Manager R&L Enterprise / October 2021- January 2023

Managed and maintained daily social media accounts, including posting promotions, product updates, and announcements.

Responded to customer inquiries via Facebook, Instagram, and Messenger regarding products, pricing, and availability.

Handled order bookings, confirmations, rescheduling, and cancellations. Processed customer orders and ensured accurate order details prior to fulfillment. Coordinated deliveries with riders and monitored delivery status to ensure timely completion. Verified customer payments and updated transaction records. Performed data entry for inventory tracking, stock monitoring, and upcoming product orders. Maintained organized spreadsheets for sales, inventory, and order management. Assisted in daily administrative operations to support business workflow efficiency. Communicated with potential partners, suppliers, and collaborators for promotions and business opportunities.

Ensured professional customer communication and maintained strong client relationships.

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