Operations Leader with FedEx Ground Experience
Resume:
Harrison, AR *****
***********@*******.***
PROFESSIONAL
SUMMARY
Operations leader with extensive
experience at FedEx Ground,
achieving a 15% reduction in
misloads through effective strategic
planning and team leadership.
Skilled in safety management,
enhancing process efficiency, and
staff training. Demonstrated ability
to create high-performance
environments and drive operational
excellence. Proven success in
implementing innovative strategies
that boost productivity and lower
costs.
CORE COMPETENCIES
Operations and logistics
management
•
• Quality control
• Staff training
• Effective communication
• Problem solving
• Strategic planning
• Warehouse operations
• Damaged goods handling
• Team leadership
• Process improvement
• Safety and risk management
• Conflict resolution
• Time management
Matt Coffman
CERTIFICATIONS
Dangerous Goods & Hazmat Trained (FedEx – TSA-Cleared) Completed specialized training through FedEx with TEL TSA-certification to inspect, process, and clear Dangerous Goods for air transport and hazardous materials for ground shipment, ensuring full compliance with safety and regulatory protocols
•
PROFESSIONAL EXPERIENCE
September 2024 - August 2025
Sort Manager FedEx Ground Harrison, Arkansas
September 2017 - September 2024
Operations Supervisor FedEx Ground Harrison, AR
July 2014 - September 2017
Coordinator Fed Ex Ground Harrison, Arkansas
October 2012 - July 2014
Package Handler Fed Ex Ground Harrison, Arkansas
• Oversaw daily and nightly sorting operations for over 20,000 packages.
• Achieved 15% reduction in misloads by leading team of 30+.
• Enforced strict safety protocols, resulting in 40% decrease in incidents. Managed operation supervisors to enhance sorting processes on inbound and outbound shipments.
•
Directed daily operations, ensuring quality control and efficient staff supervision.
•
Oversaw hiring processes and scheduling to optimize workforce productivity.
•
Developed key performance indicators to measure effectiveness of operational processes.
•
Developed and implemented operational procedures to ensure quality standards are met.
•
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
•
• Maintained calendars of upcoming events, meetings and deadlines.
• Monitored inventory levels and ordered additional supplies as needed. Resolved customer complaints in a timely manner while upholding company standards.
•
Facilitated communication between different departments in order to resolve issues quickly.
•
Managed day-to-day operations of the department including scheduling tasks and assigning duties.
•
Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
•
• Ensured successful delivery and transfer of goods to intended
• Customer service
• Decision-making destinations.
• Lifted packages weighing between 50 and 100 pounds regularly. Participated in safety meetings and training sessions to enhance workplace safety.
•
Transported parcels among loading docks, delivery vehicles, and post office facilities.
•
Operated manual and powered equipment to load and unload delivery vehicles.
•
EDUCATION
January 2011
LPN Certificate
North Arkansas College
January 2001
Diploma
Harrison High School
ADDITIONAL WORK EXPERIENCE
• Wrecker/Recovery Driver – Harold's Super Service (2012–2017)
• LPN – NARMC / Bristol Pointe (2012–2014)
• Store Manager – Movie Gallery (2006–2008)
• Sales Specialist – Russell Cellular (2005–2006)
• Forklift Operator – Pepsi (2005)
• Customer Service – Walmart (2003–2005)
• Property Manager – Lindsey Management (2001–2002)
• Assistant Manager – Dairy Queen (1998–2001)
REFERENCES
References available upon request.
Contact this candidate