IT Support Specialist with Service Mindset

NEBYAT HADERA

SILVER SPRING, MD 571-***-**** **************@*****.***

LINKEDIN.COM/IN/NEBYAT-HADERA-97B336393

PROFESSIONAL PROFILE

Detail-oriented professional bringing a strong service mindset, efficiency, and adaptability to IT support roles. Experienced in providing reliable technical assistance, ensuring user comfort, system reliability, and data security. Known for clear communication, empathy, and effective collaboration with cross-functional teams to resolve issues efficiently. Skilled in supporting diverse user needs, managing multiple requests, and building trust with users through attentive service. Adept at following structured processes, documenting solutions, and coordinating with technical teams to ensure comprehensive and timely support. TECHNICAL SKILL

Hardware: PC Maintenance, BIOS/UEFI, Troubleshooting Operating Systems: Windows, Linux, macOS, Command Line Tools Networking: TCP/IP, DNS, DHCP, Routers, Switches

Security: Firewalls, Antivirus, Endpoint Protection Virtualization: Virtual Machines, Hyper-V, VMware

Mobile Devices: Android, iOS Configuration and Troubleshooting. CERTIFICATES

CompTIA A+ Certified

Google IT Support Certified

EDUCATION

Per Scholas Silver Spring MD

End User Desktop Support Pending

Spalding University Louisville, KY

Health Science, Business Administration June 2023 PROFESSIONAL EXPERIENCE

Server Guy Fieri’s Smokehouse and IHOP Restaurant Louisville KY March 2016 - April 2019

● Assisted guests with menu choices.

● Waiting on guests and taking drink and food orders promptly.

● Answered phones for customer service and work in to-go ordering.

● Communicated with fellow colleagues and offered help when needed.

● Refilled drinks, clearing tables, printing receipts, and operating the cash register. Caregiver at Treyton Oak Towers Louisville, KY April 2013 – July 2015

● Assisted with day activities, administering medicines, and other needed reminders.

● Transportationed to medical appointments enjoying recreational outings together.

● Provided Personal hygiene and grooming bathing.

● Developed individualized care plans in collaboration with healthcare.

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