Client Operations & Tax Compliance Specialist

MARY JAWO

Conyers, GA • 678-***-**** • *************@*****.***

LinkedIn: linkedin.com/in/maryjawo

PROFESSIONAL SUMMARY

Customer-focused operations professional with experience supporting high-volume environments across tax, government, and healthcare sectors. Skilled in resolving complex issues, guiding clients through processes, and delivering accurate, timely support. Strong ability to communicate clearly, handle escalations, and maintain a high level of professionalism in fast-paced service environments.

CORE SKILLS

• Customer Service & Client Support • Issue Resolution & Escalation Handling • Strong Communication

• Multi-System Navigation (IDRS, IAT, AMS, IEP, CRM tools) • Attention to Detail

• Problem Solving • Time Management • Remote Work Efficiency PROFESSIONAL EXPERIENCE

Intuit (TurboTax)

Full Service Tax Associate

September 2025 – Present

• Assisted customers with complex tax-related inquiries, providing clear guidance and support throughout the process

• Resolved client issues by analyzing documentation and identifying discrepancies

• Delivered high-quality service in a fast-paced, high-volume environment

• Communicated effectively with clients to ensure understanding and satisfaction

• Navigated multiple systems to manage cases and document resolutions accurately Internal Revenue Service (IRS) – Atlanta, GA

Account Manager, Taxpayer Services – Compliance & Case Resolution May 2023 – May 2025

• Assisted taxpayers by addressing account issues and providing resolution guidance

• Handled high-volume inquiries while maintaining professionalism and accuracy

• Explained complex tax matters in a clear and understandable manner

• Resolved discrepancies and ensured compliance with federal guidelines

• Documented interactions and case outcomes in multiple IRS systems Georgia Department of Revenue (GADOR) – Atlanta, GA Tax Analyst Intern – Operations & Documentation Review July 2022 – May 2023

• Assisted with customer-related case research and documentation review

• Supported resolution of discrepancies through detailed analysis BroadPath Healthcare Solutions – Remote

Operations Support Representative

September 2012 – May 2016

• Provided customer support in a remote environment, handling inquiries and resolving issues

• Maintained strong performance in quality, accuracy, and customer satisfaction metrics EDUCATION

Master of Accountancy (MACC) – Mercer University

Bachelor of Business Administration (BBA) – Reinhardt University

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