Data Entry Specialist with Customer Support Experience

OBI GRACE ONENO

Customer Support Virtual Assistant Operations Coordinator

Abuja, Nigeria +234 XXX XXX XXXX ***********@*****.*** PROFESSIONAL PROFILE

High-performing Customer Support and Virtual Assistant professional with 3+ years of experience driving customer satisfaction, retention, and operational efficiency. Recognized for building structured systems that eliminate missed follow-ups, improve response time, and enhance workflow visibility. Combines strong communication, commercial awareness, and operational ownership to deliver measurable results.

CORE STRENGTHS

• Customer Support & Retention Strategy

• CRM & Workflow Management

• Email & Chat Communication Excellence

• Task Tracking & Follow-Up Systems

• Administrative & Executive Support

• Process Optimization & Efficiency

• Stakeholder Communication

• Problem Solving & Decision-Making

PROFESSIONAL EXPERIENCE

Airtel – Customer Support Agent

• Managed 50+ daily customer interactions, maintaining high satisfaction and resolution efficiency

• Reduced response delays by implementing structured follow-up tracking systems

• Maintained accurate CRM documentation, improving team visibility and workflow continuity Noones (Bitcoin Company) – Customer Support Agent

• Handled high-volume customer inquiries with strong attention to detail and accuracy

• Re-engaged inactive customers through strategic follow-ups, improving retention outcomes

• Anticipated customer needs and guided conversations toward effective resolutions RMRDC – HR Assistant

• Maintained and updated employee records with full confidentiality and accuracy

• Supported recruitment coordination, scheduling, and documentation processes Wonder Kids Academy – Administrative Assistant

• Coordinated schedules, communications, and administrative workflows

• Improved operational organization through structured documentation systems TOOLS & TECHNOLOGIES

Google Workspace (Docs, Sheets, Gmail, Calendar) • Microsoft Excel • CRM Systems • Virtual Communication Tools

EDUCATION

B.Sc. Medical Biochemistry – Cross River University of Technology CERTIFICATIONS

HRM Professional Certification • Administrative Officer Certification • Customer Support Certification

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