Dynamic Customer Care Specialist with 14+ Years Experience

Dynamic customer care representative with over ** years of experience elevating customer satisfaction across diverse industries. Adept at resolving inquiries with speed, accuracy, and empathy while building strong, lasting relationships. Recognized for exceptional multitasking, active listening, and time management skills that consistently support service quality and drive sales success in fast paced environments. Committed to creating positive workplace experiences and continuously developing expertise within the evolving technology landscape. Known for adaptability, a proactive mindset, and the ability to quickly learn new tools and processes. Maintains high performance under pressure and consistently delivers top tier work quality and efficiency.

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DANIELLE MAIDA

***********@*****.*** Charlotte, NC 28210 704-***-**** PROFESSIONAL SUMMARY

EXPERIENCE

TEMP WORKER(CONCIERGE, LEASING CONSULTANT, ADMIN) Mar '25 Present THE LIBERTY GROUP & FULL HOUSE MARKETING CHARLOTTE, NC

• Executed data entry, filing, and phone answering tasks to enhance departmental efficiency and communication.

• Addressed customer questions and concerns via phone and email to enhance service quality.

• Processed customer orders in computer system to ensure timely fulfillment and accuracy.

• Managed resolution of customer complaints to enhance satisfaction and loyalty.

• Performed accurate data entry to ensure timely processing of information.

• Engaged with visitors to provide essential information about services and products, enhancing overall customer experience.

• Coordinated and managed appointment schedules for clients and customers to ensure timely service delivery.

• Facilitated effective communication by handling incoming calls from both external customers and internal staff members. CUSTOMER CARE REPRESENTATIVE May '22 Jun '25

UPS STORE CHARLOTTE, NC

• Managed initial customer interactions to provide assistance and streamline service at UPS Store.

• Executed returns management, printing, shipping, receiving, and a range of customer service tasks to enhance client satisfaction.

• Investigated and rectified product or service issues to support customer loyalty and drive sales growth.

• Managed customer interactions by providing timely responses and effective problem-solving solutions.

• Developed strong customer rapport by employing active listening techniques and delivering compassionate support.

• Engaged with customers to elevate overall experience.

• Ensured store cleanliness and organization to enhance customer experience. SHIFT MANAGER Dec '22 Nov '24

CHARLOTTE PREMIUM OUTLETS & CONCORD MILLS CHARLOTTE, NC

• Oversaw cleaning, batching, and stocking of machines to maintain operational efficiency.

• Engaged with customers to elevate overall experience.

• Ensured store cleanliness and organization to enhance customer experience. BAR MANAGER/BARTENDER/CHEF May '19 Jan '21

WYNDHAM GARDEN HOTELS CHARLOTTE, NC

• Executed marketing initiatives by capturing high-quality photos and videos of customers.

• Oversaw management of receipts, employee hours, and inventory movements.

• Engaged guests with personalized service, offering a selection of handcrafted cocktails and meals.

• Executed billing procedures with attention to detail, fostering positive customer experiences and satisfaction.

• Conducted regular inspections and maintenance of cleanliness in bar and kitchen to promote a safe dining environment.

• Supervised kitchen activities, focusing on efficient food preparation, cooking techniques, and aesthetic presentation.

• Conducted comprehensive inventory assessments and maintained stock replenishment to support operational efficiency. BARTENDER/SERVER Aug '17 May '19

PROVIDENCE COUNTRY CLUB

• Oversaw main dining room service, tended bar at banquet events, and managed the pool bar.

• Ensured customer satisfaction by topping off drinks and anticipating needs.

• Greeted guests, made recommendations, and enforced age requirements.

• Arranged tables, built customer relationships, and upsold items for increased sales.

• Fostered repeat business through exceptional service and warm customer interactions.

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LEAD BARTENDER Dec '16 Aug '17

THE LIBERTY

• Greet patrons, take orders, ensure customer satisfaction, maintain bar cleanliness and sanitation.

• Prepare and serve drinks, process payments, manage inventory, and craft specialty cocktails for the menu.

• Perform opening and closing tasks, print sales reports, set up for shifts, and reconcile cash drawers.

• Close out register, prepare cashier reports, and conduct end-of-day procedures. OWNER/OPERATOR Dec '14 Dec '16

SQUEAKY CLEAN

• Advertised for business and maintained customer base records.

• Utilized spreadsheets for financial management and customer communication.

• Scheduled appointments for detailed cleaning services tailored to customer needs.

• Managed daily operations, consulted customers, and built supplier relationships.

• Ensured reliable supply delivery and service consistency at competitive rates. ASSISTANT MANAGER Jan '10 Dec '12

MOVIE GALLERY

• Oversee bank deposits for accuracy and completeness.

• Manage customer service by assisting employees and greeting customers.

• Process movie rentals and payments.

• Stock, clean, and supervise store operations.

• Secure store at the end of each shift.

SALES REPRESENTATIVE Jan '08 Dec '10

EMPIRE CHRYSLER JEEP DODGE

• Answered sales calls and assessed credit reports for deal requirements.

• Studied and presented product knowledge to customers.

• Attended sales conferences and maintained dealer license.

• Stayed updated with product information and industry trends.

• Engaged in continuous professional development and training. SKILLS

• Ability to Multitask

• Effective Time Management

• Fast Learner

• Leadership

• Communication

• Adaptability

• Computer Skills

• Microsoft Office

• Ability to Work Under Pressure

• Ability to Work in a Team

• Customer Service

• Communication Skills

• Problem Solving

• Active Listening

• Empathy

• Relationship Building

• Customer service

• Data entry

• Conflict resolution

• Team collaboration

• Time management

• Inventory management

• Sales techniques

• Technical skills

• Sales experience

• Scheduling coordination

• Proofreading

High Quality Service

I have maintained top 10% class standing since April 2022, earning multiple awards and honors recognitions, as well as several invitations to join the Honors Society.

• Interpersonal skills

• Document management

• Word processing

• Document scanning

• Written communication

• Supply restocking

• Inventory replenishment

• Performance monitoring

• Strong problem solver

• Multitasking capacity

• Relationship building

• Professionalism

• Problem-solving

• Mail handling

• Administrative background

WEBSITES, PORTFOLIOS, PROFILES

• https://www.linkedin.com/in/danielle-maida-4768a726

• www.github.com/deegurl913

ACCOMPLISHMENTS

CERTIFICATIONS

• Alcohol Sellers

• Food Handlers

• Operators C

EDUCATION

BACHELOR OF SCIENCE Sep '27

STRAYER UNIVERSITY

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