Administrative Assistant and Billing Specialist

Tyierra Denise Hess

Highland, CA 909-***-**** **********@*****.***

Professional Summary

Detail-oriented and highly organized Administrative Assistant with strong experience in billing, customer service, and team leadership. Proven ability to manage office operations, maintain accurate financial records, and support fast-paced environments with efficiency and professionalism. Known for excellent multitasking, strong communication skills, and a positive, solutions-oriented approach. Dedicated to improving workflow processes while delivering exceptional service and maintaining confidentiality. Professional Experience

Administrative Assistant / Biller

Benjamin E. Jones Community Resource Center — San Bernardino, CA January 2025 – Present

- Manage daily office operations, ensuring accuracy in billing, invoicing, and record-keeping

- Process payments and resolve billing discrepancies while maintaining strict confidentiality

- Coordinate schedules and facilitate communication between departments

- Improve workflow efficiency through organization and attention to detail

- Provide high-level administrative support in a fast-paced environment Hostess / Cashier / Server

Golden Corral — Hesperia, CA

August 2021 – December 2024

- Delivered excellent customer service by welcoming guests and creating a positive dining experience

- Managed reservations, seating flow, and wait times during peak hours

- Accurately took and delivered orders with strong attention to detail

- Handled POS transactions quickly and efficiently

- Multitasked across multiple front-of-house roles

- Resolved customer concerns with professionalism and empathy

- Collaborated with team members to maintain smooth operations Cashier / Team Lead / Server

Taylor’s Sausage Country Store — Cave Junction, OR June 2014 – July 2021

- Provided high-quality customer service in a fast-paced environment

- Processed transactions and handled orders accurately and efficiently

- Supervised staff, coordinated schedules, and supported daily operations as Team Lead

- Trained new employees and maintained performance standards

- Managed inventory and assisted with operational planning

- Resolved customer issues while maintaining a positive experience

- Fostered a collaborative and productive team environment Skills

- Administrative Support

- Billing & Invoicing

- Customer Service Excellence

- Scheduling & Coordination

- Microsoft Office & Google Workspace

- Data Entry & Record Management

- Conflict Resolution

- Multitasking & Time Management

- Team Leadership & Training

Education

High School Diploma

Redlands East Valley High School — Redlands, CA

GPA: 3.89

Health Staff Training Institute

Graduate, 2025

References

Alexander Hards — 909-***-****

Jennifer Landis — *****************@*****.***

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