Operations & E-Commerce Manager with Logistics Expertise

Jolanta Pawelec

917-***-****

***************@*****.***

SKILLS/ABILITIES

Organizational/Management

Inventory Management: Expertly handled replenishing, organizing, and shipping procedures.

Full-Cycle E-Commerce: Managed inventory sourcing, product photography, strategic pricing, and listing creation for online platforms (eBay, Poshmark, Mercari, tradesy).

eCommerce & Retail Operations: Managed all functions for both online platforms and brick-and-mortar locations.

Logistics & Fulfillment: Independently supervised the preparation and distribution of care packages for non-profit organizations.

Project Coordination: Assisted in fundraising events and managed weekly meeting agendas.

Financial Oversight: Balanced daily cash registers with high accuracy and handled invoices, payroll, and basic bookkeeping duties.

Store Leadership: Independently managed all store operations during daily shifts, including strategic product placement.

Shipping & Receiving: Proficient in packing, labeling, shipping, and processing returns.

Customer Relations

Client Support: Assisted diverse clients in non-profit and retail environments with care and professionalism.

Issue Resolution: Managed purchases, returns, and customer inquires to provide a high-quality client experience.

Professional Communication: Skilled in professional phone etiquette and email correspondence.

Computer and Information Technology

Operating Systems: Microsoft Windows and standard Retail Operating System (POS).

Certifications (in Progress)-QuickBooks ProAdvisor certification (April-Present)

Language

-English-Advanced

-Polish-Advanced

EDUCATION/CERTIFICATIONS

Bachelor Degree of Business Administration 2008-2012

Adelphi University, New York, NY

Professional Certifications (In Progress):

Intro to Merchandising (April-Present)

Management of Fashion and Luxury Companies, Bocconi University (April-Present)

Bodybulding & Physique Coaching, NASM (April-Present)

QuickBooks ProAdvisor Certification (April-Present)

WORK HISTORY

E-Commerce (Poshmark/eBay/Mercari)- Sole operator & Logistics Manager 2015-Present

Network Electrical Contracting Corporation - Bookkeepr/Office Associate 2013-2014

Marco Polo Shoes (4 locations) - Operations & Sales Associate 2009-2013

Sanctuary for Families (domestic violence charity) - Volunteer 2008-2008

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