Administrative Assistant HOA Operations Specialist

Kathleen Brophy

**** * ******* *****, ******, AZ 85710 – 520-***-**** – *.********@*****.***

Professional Summary

Highly organized and detail-oriented AdministraƟve Assistant with over 8 years of experience supporƟng homeowners’ associaƟon management teams. Skilled in office administraƟon, document preparaƟon, scheduling, and resident communicaƟon. Adept at maintaining records, coordinaƟng meeƟngs, and ensuring smooth day-to-day operaƟons of community management offices. Strong interpersonal skills with a focus on resident saƟsfacƟon and team collaboraƟon. Core Competencies

HOA Office AdministraƟon

Resident CommunicaƟon & Customer Service

Scheduling & Calendar Management

Document PreparaƟon & Record Keeping

MeeƟng CoordinaƟon & Minute Taking

AƩenƟon to Detail & OrganizaƟonal Skills

Professional Experience

AdministraƟve Assistant

Copper Rose Community Management: Tucson, AZ

06/2018 – Present

Serve as the first point of contact for homeowners, vendors, and board members. Prepare and distribute HOA meeƟng agendas, minutes, and community correspondence. Assist in managing homeowner accounts and maintaining financial records. Coordinate service requests, landscaping, and maintenance schedules with vendors. Maintain accurate records of community documents, contracts, and board resoluƟons. Support HOA managers with reports, compliance documentaƟon, and operaƟonal tasks.

*Other Ɵtles held: Assistant HOA Manager to HOA Manager Past Experience:

1994 to 2018: My past experience is in the Mortgage Industry. I worked as a Loan Processor; Loan Processing Manager; Loss MiƟgaƟon Specialist; Client RelaƟons Manager. Skills Required: Attention to detail and strong organizational skills. Knowledge of loan products and lending regulations. Good communication and problem-solving skills. Familiarity with mortgage software and document management systems. Ability to work under pressure to meet deadlines.