Community Operations & Moderation Specialist
Resume:
Arabic - Natively
English - Natively
German- C*
Mar 2020 - Present
Phone
Portfolio
bit.ly/chams-community-portfolio
***********.*****@*****.***
Military Interpreter
Community Operations
Discord Administration
Community Growth &
Retention
Industrial Engineering (7 semesters)
HTW Dresden, Germany
Founder & Community Operations Manager
ARAM Zone — Self-Employed / Remote
• Founded, scaled, and operated an international Discord community with 10,500+ members
• Sustained ~400 hours of live voice activity per day across a 12-month period (129000 hours annually)
• Generated 435k+ messages annually through recurring events, tournaments, and social engagement loops
• Designed and enforced moderation, ticketing, and escalation systems for a large-scale community
• Coordinated and supported a distributed volunteer moderation team across multiple time zones
• Planned and executed competitive tournaments and social events to drive retention and participation
• Managed daily community operations including conflict resolution, onboarding, and user support
• Implemented discoverability and SEO strategies, achieving top rankings for ARAM-related searches
• Generated profit through voluntary donations and subscriptions without sponsors or paywalls Address
Moderation & Escalation Systems
Event & Tournament
Management
Conflict Resolution
Completed core coursework;
and management
Skills
• Interpreted between trainers and recruits in high-pressure environments
• Supported operational coordination and clear communication Education
Tunis,Tunisia Remote
transitionedtofull-time community operations
Handled high-volume user support across multiple communities, managing inquiries, tickets, and issue resolution while maintaining strong user satisfaction Managed and optimized ticketing systems and escalation workflows in revenue- generating environments
Supported tournaments and events while assisting users before, during, and after participation to ensure a smooth experience
Maintained daily operations including onboarding, user support, moderation, and escalation of complex issues
Experience
languages
Professional Summary
CHAMSEDDINE Community Operations & Growth Manager HERMI Community Operations&GrowthManager with 5+years of experience building and operating large online communities. Founded and operated a 11,000+ memberDiscordcommunity withsustained daily engagement (~400 hours of live voice activity per day) and 435k+ messages annually. Designed moderation, escalation, and event systems at scale. Native English and Arabic, C1 German. Seeking remote,globalroles inCommunity Operations, Community Management, or Growth. Additional Community Moderation & Growth
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