Experienced Shift Supervisor with Training Focus

EDUCATION

Associate of Science: Nursing

The Community College of Baltimore County – Catonsville, MD PROFESSIONAL

SUMMARY

Dynamic Shift Supervisor with expertise in cash handling, employee training, and staff management. Proven ability to enhance customer satisfaction and drive team collaboration, ensuring compliance with safety and quality standards.

SKILLS

• Cash handling

• Employee training

• Workplace safety

• Staff management

EXPERIENCE

Shift Supervisor 07/2016 – 03/2024

Burger King, Halethorpe, MD

• Supervised daily operations to ensure compliance with food safety and quality standards.

• Trained and mentored team members in customer service best practices.

• Resolved customer complaints effectively, enhancing overall satisfaction ratings.

• Conducted performance evaluations, providing constructive feedback for employee development.

• Completed store opening and closing procedures and balanced tills. WHITNEY LANNEN

Baltimore MD, 21219 410-***-**** *********@*****.***

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