Bilingual Administrative Professional with Public Sector Experience

SUSANA LOZOYA

San Marcos, CA • 760-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) administrative and customer service professional with extensive experience supporting public-sector, healthcare, and education environments. Proven ability to manage front office operations, assist diverse populations, handle high-volume communications, and provide accurate data entry and administrative support. Known for strong organizational skills, discretion, adaptability, and a people-centered approach. CORE SKILLS

Bilingual (English/Spanish) Customer Service Front Desk Operations Multi-line Phones Microsoft Office (Word, Excel, Outlook) PeopleSoft Data Entry Scheduling Translation & Interpretation Records Management

PROFESSIONAL EXPERIENCE

Poway Unified School District – Office Specialist (Oct 2024 – Present)

• Serve as front-line contact for students, families, and visitors

• Manage registrations, phone inquiries, and public communications

• Provide bilingual support for Spanish-speaking patrons

• Prepare correspondence, reminders, and office documentation

• Perform data entry and administrative support for staff and leadership Recruiting for Purpose / Equus Workforce Solutions – Customer Support & Data Entry

(Feb 2024 – Jun 2024)

• Enrolled clients and verified eligibility for disaster relief services

• Maintained accurate digital records and case documentation

• Conducted outbound follow-ups and client communications

• Assisted with lodging coordination and service referrals

• Provided bilingual support, translation, and interpretation Gary & Mary West PACE – Medical Receptionist (May 2023 – Nov 2023)

• Greeted and assisted patients and visitors

• Managed high-volume, multi-line phone system

• Confirmed appointments and prepared daily schedules

• Maintained attendance and front office documentation Escondido Union School District – Secretary II (Sept 1994 – May 2023)

• Supervised office staff and daily operations

• Managed purchasing, contracts, and vendor communications

• Tracked budgets and departmental expenditures

• Prepared board items, reports, and official correspondence

• Maintained payroll, records, and administrative documentation EDUCATION

MiraCosta College (2012–2017)

El Dorado College – Graduate (Oct 1992)

San Pasqual High School – Graduate (June 1990)

REFERENCES

Available upon request

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