Data Analyst Candidate with Customer experience Background

Ayomide Davies

Customer Service Representative

Lagos, Nigeria

+234********** ***************@*****.***

Summary

Results-driven Customer service Representative with soft communication skills and proficient use of Microsoft office suite packages and a Data Analyst with expertise in transforming complex datasets into actionable insights. Skilled in statistical analysis, data visualization, and building automated reporting systems. Proven ability to collaborate with cross-functional teams to drive data-informed decision-making and business growth through advanced analytics and machine learning techniques. Skills

Analytics & Statistics

Communication Skills, SQL, Statistical Modeling,

Visualization & Tools

Microsoft office suite, Tableau, Power BI, Excel, Looker, Looker Studio, Google Analytics Experience

Kuda Bank

Intern Data Analyst

Oct 2024 – April 2025

Designed and implemented automated Tableau dashboards tracking key business metrics,customer issues logs therefore reducing manual reporting time.

Participated in A/B testing initiatives for product features, analyzing results that increased user engagement.

Collaborated with engineering teams to optimize SQL queries, improving data pipeline performance.

Worked with senior analysts on statistical methodologies and best practices in data visualization.

Completed the Kuda Academy Insider Threat Course. 22Eleven Solutions

Customer Service Representative

2023 – 2024

Handled incoming customer queries and complaints, ensuring prompt and effective resolution.

Assisted in updating FAQs and knowledge based articles to help streamline support.

Regularly analyzed customer feedback and provided actionable insights to senior management. Education

University of Lagos, Lagos, Nigeria

Bachelor's Degree in Industrial Mathematics 2025

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