Administrative Professional with Healthcare Support Experience

NATALIE CASEY

**** *. **** ** *** *** Columbia, SC 29203

Home: 803-***-****

**************@*****.***

SUMMARY

Dedicated Administrative Professional with extensive experience supporting high-volume healthcare office environments. Skilled in delivering exceptional clerical and operational support while maintaining accuracy and efficiency. Known for a personable communication style, sound judgment, and the ability to manage diverse responsibilities with minimal supervision. Proficient in Microsoft Office Suite with strong expertise in scheduling, office coordination, and workflow management. Adept at building positive relationships with patients, staff, and leadership to enhance overall office performance.

SKILLS

PC proficient

Employee training and development

Managing automated systems

Managing office supplies

Tracking documents

Back office operations

Faxing documents

Routing correspondence

Sensitive material handling

Appointment scheduling

Schedule management

Administrative support

Detail-oriented

Staff motivation

Database entry

Customer service orientation

Professional and mature

Strong interpersonal skills

Results-oriented

Health insurance processing

Documentation and reporting

EXPERIENCE

CAROLINA PHYSICAL THERAPY AND SPORTS MEDICINE

Columbia, SC

Front Office Coordinator 09/2022 to Current

Schedules appointments in accordance with USPH scheduling guidelines to include canceling and re-scheduling patient appointments and consults

Monitors the recall list and check for delinquencies in patient scheduling.

Monitors per-appointment requirements to assure readiness for patient visit.

Participates in team meetings to manage and plan patient care.

Sets priorities and adjusts workflow to meet team and patient needs and shares information with team regarding patient information.

Manages patient flow to clinic areas verifying and updating patient demographics and insurance information.

Ensures patient encounters are complete by check-out, canceling, or no-showing.

Delivers an exceptional level of service to each customer by listening to concerns and answering questions.

Consistently communicates with and treats patients, their families, and staff, in a courteous and respectful manner.

Handles conflicts and problems dealing with patients, their families, and staff in a constructive and appropriate manner.

Helps patients and their families of all ages and understands the particular needs of patients in certain age brackets, such as the elderly.

HIPAA compliant and always abreast of implementation of security in relation to patient information to digital/technological software dealing with protected health information.

PRISMA HEALTH

Columbia, SC

PST, Unit Secretary, Administrative Assistant 06/2016 to 05/2022

Interacts and communicates effectively with both internal and external employees/providers

Establishing and maintaining medical outpatient and inpatient charts as well as administrative records

Obtaining medical information from patients and coordinating information and actions related to patient care and services

Schedules appointments for the entire facility in accordance with PRISMA HEALTH scheduling guidelines

Manages and organizes information

Patient centered individual that adapts well to changes in technology and programs

Multi-tasks office duties such as typing, filing, scheduling/canceling appointments, answering phones and providing information.

Uses automation equipment to prepare correspondence, reports, and input data

Provides extreme attention to detail

DISCOUNT TIRE AND BATTERY

Columbia, SC

Office Manager 01/2002 to 01/2016

Managed office and shop equipment

gathers demographics and financial data, provided summaries of services to customers

Maintained Excel spreadsheet

Managed work schedules for employees

Adapted well to changes in office supplies and equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists of customer services.

Set up, maintained, and purged physical and electronic filing systems to keep records compliant and current.

LEXINGTON MEDICAL CENTER

Lexington, SC

Special procedure and procurement technician 07/2007 to 10/2009

Became a detrimental part of administrative front-line staff and provided excellent customer service with a demanding waiting area (volume 20-30+patients)

Checked-in clients/patients; scheduled appointments

Administratively responsible for medical records: filed, organized, and coded charts

Processed releases of information to outside sources while being HIPAA and agency compliant

Aided in the intake process of accepting and getting new clients started with services

Closed medical charts, captured final signatures, audited charts to make sure all necessary paperwork was included in chart, imported final client information, dismantled, and filed chart to closed medical records room.

Exceptional knowledge of up to date technology and digital software

Very organized and patient centered

Protected data from unauthorized release or from loss, alteration, or unauthorized deletion by being HIPAA compliant and keeping abreast of up-to-date information on security issues.

EDUCATION AND TRAINING

Midlands Technical College

Columbia, SC (2016-2019)

Medical Office Specialist Certification /

Continuing Education Courses: Phlebotomy Certification / CNA certification

Dreher High School

Columbia, SC (Graduated 2001)

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