IT Support - Data Entry - Software Enthusiast

Chinonye Obi

Union, NJ *****

**********@*****.***

Github: Coin123

Professional summary

Former part-time IT Help Desk/Consultant at Rutgers University of Newark with experience supporting users in university and medical environments. Experience in application development and programming. Efficient in Kotlin, Python, and C++. Holds a Computer Science degree from Rutgers University–Newark. Experience in Windows OS configuration, user account management, and troubleshooting laptops, printers, and mobile devices. Experience in ticket documentation, SLA-based prioritization, data entry, and escalation workflows within Windows environments. Proven communicator providing onsite, remote, and phone support while maintaining compliance, documentation standards, and customer service excellence. Experience with Windows troubleshooting. Eager to learn and work with new technologies. Seeking work in an IT/ customer service field, or work related to software engineering/programming.

Education

September 2018 - June 2025

Rutgers University of Newark, Newark, New Jersey - Computer science degree and creative writing minor

● Completed coursework in computer science fundamentals, algorithms, databases, intensive programming, computer hardware, and data structures.

● Developed skills in customer support and troubleshooting hardware, service desk support, workflow, and incident resolution.

● Proficient in handling support for hardware and software, as well as providing day-to-day IT support, remote troubleshooting, and end-user assistance.

● Experience with Python and C++ programming.

● Computer science internship.

● Completed Braven accelerator course

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● Coursework and exposure to structured data, basic SQL, and data handling concepts.

● Experience supporting enterprise systems, IT workflows, documentation, and operational troubleshooting.

● Minor in creative writing. Experience with documentation and intensive writing. September 2014 - June 2018

Union High School, Union, New Jersey

● Coursework focused on computer science and programming.

● Graduated with a high school diploma

Technical Skills

● Customer support & communication: Technical communication, ticket documentation, problem solving, task prioritization, time management, multitasking, customer/client relations, customer service, client communications, email and phone support, issue tracking, and resolution.

● Data & analysis: Google Sheets/Microsoft Excel, workflow, and work order review, attention to detail, and accuracy.

● Hardware & Software: Desktop/laptop support, printer & peripheral support, mobile device support, Windows and macOS installation & configuration, PC diagnostics & support, Windows-based application support. Basic backups & system maintenance (exposure).

● Programming: Java, Python, C, C++, Kotlin, PHP (basic exposure), HTML, JavaScript

● App design: mobile & desktop application design. UI layout.

● Applications & Tools: Microsoft Word, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Excel, ITSM/ticketing systems (ServiceNow), ticket management, data entry & documentation, basic networking, Microsoft 365 administrations, remote support tools. Active Directory user management. Knowledgeable in DHCP and DNS servers. Knowledgeable in IP addressing.

● Creative Skills: Video editing, painting/drawing, writing, music production, app design, and video games.

● Asset and Inventory: Inventory Management and Updates, hardware diagnostics, workstation setup, peripheral troubleshooting, and basic mobile device support. 3

● Documentation and writing: Microsoft Office and Word, editing and proofreading, and requirements-based documentation. Fast typer. Work experience

January 2022 - PRESENT

Rhemacare medical, East Orange, New Jersey - Office Front Desk

● Greeted patients & checked them in for appointments.

● Answered phone calls, provided email support & assisted callers with whatever issue they presented.

● Supported scheduling systems, email communication, and basic software troubleshooting.

● Provided technical & front-office support within a medical clinic environment, including basic software troubleshooting and system support.

● Proficient in data entry, handling patients' information, including address, name, and forms of identification.

September 2023 - May 2025

Rutgers University of Newark, New Jersey - IT Consultant

● Served as primary IT support for students and staff, providing on-site, remote, and phone-based technical support.

● Prepared and deployed desktops and laptops for users, including Windows OS installation, software provisioning, and access setup.

● Responded to phone, email, & service ticket requests, diagnosing hardware, software, and basic network issues, escalating when necessary, and ensuring timely user follow-up.

● Logged, tracked, and resolved incidents, maintaining detailed and accurate ticket documentation.

● Escalated unresolved or complex issues to tier 2 or tier 3 teams, following established escalation processes, prioritizing incidents based on SLA expectations.

● Great customer service & communication skills.

● Resolved technical problems independently & through collaboration with support teams.

● Maintained high standards of technical communication & customer service. 4

● Maintained ticket documentation through ServiceNow.

● Assisted with user account setups, password resets, & Office 365 administration.

● Assisted with employee onboarding, including workstation setup, Windows OS installation, software provisioning, and access support.

● Assisted with maintaining technical documentation & operational records to support IT workflows and service consistency.

● Worked with data and internal systems to track issues, maintain records, and support operational workflows.

October 2025 - November 2025

WIS International- Part-time retail associate

● Assisted customers in utilizing new technologies to further assist in shopping, time management in grocery shopping, & saving money.

● Demonstrated strong communication & adaptability when responding to customer needs.

● Delivered constant customer support in a fast-paced environment.

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Personal projects:

Developed a bot using Python for the application, Discord, to process user input and generate automated responses. Implemented command handling to respond to user messages (e.g., responding to basic inputs like greetings). Utilized event-driven programming to handle real-time interactions between users and the bot.

Built an Android application using Kotlin to store and manage user contact information (name, phone number, address). Designed user interface layouts to allow users to input and view structured data

Implemented data storage and retrieval functionality for managing contact information. Was able to apply object-oriented programming principles to structure application components.

Designed and developed an Android application using Kotlin featuring a simple interactive coffee selection interface. Implemented a UI with multiple coffee options displayed on launch and added interactive selection functionality where users receive a confirmation prompt upon choosing an option. Focused on user 5

interface design and user interaction flow to improve usability. Link: https://github.com/Coin123/coffeapp

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