Operations Leader with Customer Support Focus

Angela Sellers

Lynn Haven, FL

************@*****.*** 912-***-****

Professional Summary

Detail-oriented and dependable professional with 5+ years of leadership and customer service experience. Proven ability to manage operations, resolve customer concerns, and train team members. Strong organizational, communication, and multitasking skills—well-suited for remote roles in customer support, administrative assistance, and virtual operations. Core Skills

● Customer Support & Conflict Resolution

● Data Entry & Administrative Tasks

● Team Leadership & Training

● Scheduling & Task Management

● Inventory & Order Coordination

● Cash Handling & Accuracy

● Strong Communication (Phone, Email, In-Person)

● Time Management & Multitasking

Work Experience

Lead Prep Cook

The Grand Marlin – Panama City Beach, FL

Sept 2023 – Present

● Managed inventory and tracked supply levels to meet daily operational needs

● Followed detailed processes and procedures to ensure consistency and quality

● Trained new team members on procedures, improving efficiency and performance

● Maintained organized workspace and adhered to strict timelines Guest Experience Manager

CAVA – Pensacola, FL

Aug 2020 – Sept 2025

● Handled customer concerns and resolved issues quickly to maintain satisfaction

● Managed cash transactions and ensured accuracy in daily reporting

● Coordinated team schedules and delegated tasks to maintain workflow

● Oversaw inventory and placed supply orders

● Led and coached team members to improve performance and service quality Cook

King Neptune’s Seafood Restaurant – Gulf Shores, AL May 2020 – Aug 2020

● Maintained high standards of quality and consistency

● Trained new employees on procedures and safety practices

● Managed time efficiently in a fast-paced environment Kitchen Supervisor

La Trattoria – Pensacola, FL

May 2019 – Jan 2020

● Supervised daily operations and delegated tasks to staff

● Managed inventory, deliveries, and supply organization

● Motivated team members and improved productivity Education

Associate of Science in Culinary Management

Pensacola State College – Pensacola, FL

Graduated Summa Cum Laude, PTK Honors Society

Certifications

ServSafe Food Protection Manager

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