Remote Data Entry Clerk with High Accuracy and Confidentiality

CHALSI SAMICHHA LAKRA

Remote Data Entry Clerk

+91-746******* ***********@*****.*** Ranchi, Jharkhand, India 834001

PROFESSIONAL SUMMARY

Detail-oriented professional with 1+ year of experience in data entry, records management, and administrative coordination. Proven ability to accurately enter, review, and maintain large volumes of data across CRM and help desk systems while upholding strict confidentiality standards. Strong command of Microsoft Office Suite and Google Workspace; experienced in documentation, data verification, and error correction in fully remote environments. Fast typist with high accuracy, a strong English communication skillset, and a demonstrated ability to meet productivity targets and deadlines.

KEY SKILLS & KEYWORDS

Data Entry & Data Verification Microsoft Excel / Word / Outlook CRM Systems (Zendesk / Freshdesk / HubSpot) Records Management & Documentation Google Workspace (Docs, Sheets, Gmail) Ticket Management & Help Desk Systems Accuracy & Attention to Detail Digital File Organization Email & Chat Communication Platforms Error Identification & Correction High-Volume Data Processing Confidentiality & Data Security Remote / Work-from-Home Experience Time Management & Multitasking Knowledge Base Management Administrative Support Communication Trends Analysis Independent Work Ethic

PROFESSIONAL EXPERIENCE

Customer Support Representative Aug 2024 – Dec 2024 Concentrix, Ranchi Remote-capable, High-volume Operations

• Accurately entered, managed, and updated support tickets and customer records in CRM systems (Zendesk / Freshdesk / HubSpot), maintaining data integrity across 50+ daily interactions.

• Reviewed documents and interaction logs to verify accuracy, identify inconsistencies, and correct errors in real time.

• Extracted and organized information from customer records, communication logs, and electronic files to support reporting and trend analysis.

• Maintained organized digital files and documentation in line with company data security and confidentiality policies.

• Handled high-volume data entry tasks via email and chat platforms with fast turnaround and high accuracy.

• Met productivity targets and response-time deadlines while managing multiple data streams simultaneously.

• Identified recurring data discrepancies and collaborated with internal teams to resolve inconsistencies and improve data quality.

• Contributed to FAQ updates and knowledge base content, improving documentation accuracy for self-service support.

• Maintained communication logs and ensured all records were complete, up-to-date, and properly archived. Administrative Assistant (Part-time) Sep 2025 – Mar 2026 Ranchi University, Ranchi

• Assisted in managing student and office records with high accuracy and strict confidentiality.

• Performed data entry, documentation, and file organization tasks to maintain up-to-date digital and physical records.

• Handled data verification and corrected discrepancies to ensure completeness and consistency of institutional records.

• Supported internal communication and coordination between departments through accurate record-keeping.

• Prepared notices, updates, and communication materials requiring precise data handling and professional writing.

• Maintained organized digital and physical filing systems to support smooth daily administrative operations.

EDUCATION

Master of Arts – English Honors Ranchi University, Ranchi 2024 – 2026 Bachelor of Arts – English Honors Dr. Shyama Prasad Mukherjee University, Ranchi 2021 – 2024 TOOLS & TECHNOLOGIES

Microsoft Office Suite

(Word, Excel, Outlook)

Google Workspace

(Docs, Sheets, Gmail)

CRM & Help Desk Tools

(Zendesk, Freshdesk, HubSpot)

Email & Chat

Communication Platforms

ADDITIONAL INFORMATION

• Strong written English communication with excellent grammar and clarity

• Experience with digital file organization, data verification, and error correction

• High accuracy in data entry and record-keeping;

detail-oriented approach to every task

• Ability to handle large datasets and high-volume data processing efficiently

• Proven ability to work independently in fully

remote/work-from-home environments

• Strict adherence to data confidentiality and security policies

• Reliable internet connection and complete home office setup

• Strong willingness to learn new tools, systems, and processes quickly

AVAILABILITY

Open to full-time and part-time remote (work-from-home) opportunities with flexible scheduling. Available immediately. Reliable home setup with stable internet connection.

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