Multilingual Case Manager for Immigrant Services

Luc Pierre

Brooklyn, NY; 917-***-****: **************@*****.***

Experienced case manager with a robust background in criminal justice, specializing in assisting immigrants and vulnerable populations with employment, housing, and social services integration. Proficient in coordinating with community resources, managing caseloads, and providing comprehensive support to clients through personalized service plans. Fluent in French, Haitian Creole, and Spanish, with a strong foundation in monitoring, evaluation, and reporting within both social services and law enforcement environments.

Experience

Jemcare 01/2026

Regularly checking on clients via phone, telehealth, and in-home visits

Monitoring symptoms, and updating care plans as needs change.

Serving as a primary point of contact and advocate for the patient and their family, including navigating insurance coverage.

Connecting clients with community resources, such as transportation, home health assistance, and meal services.

Reviewing medications, promoting adherence, and educating patients on their condition.

Assisting with hospital discharges and navigating significant health events

arrange transportation, and support families to ensure improved quality of life and safety

Cherokee Nation Federal 08/2024

Case Worker III

Assisting with finding employment in the new country, including resume building and interview preparation

Connecting immigrants with local resources, such as healthcare, education, and community

Assisting family with children based on their needs

Responsible for caseload and performs record-keeping functions as required, case notes, and census statistical reports while making sure all records are maintained at a confidential level

Platinum Community Care, Brooklyn, NY 03/2023 - Present Case Manager II

Responsible for performing a variety of casework duties, including meeting with guests, and preparing evaluations, including obtaining, analyzing, and evaluating data and developing service plans

Responsible for making the residents aware of the facility's rules and regulations and providing information about the services offered

Assisting family with children based on their needs

Assist guests in establishing relationships with outside services and arranging transportation to necessary appointments

Prepare a facility workshop and meeting with clients relative to the goals of Social Services and the needs of residents and work closely with other personnel assigned to residents

Handles emergencies as they arise and arranges for medical services or guidance to the medical team

Attend regular staff meetings and document progress to the supervisor

Life of Hope, Brooklyn, NY 06/2014 - 07/2023

Case Worker

●Assist literacy students requiring social service assistance; interview and evaluate applicants for services, formulate service plans and goals, and aid students to implement service plans; locate and make use of appropriate community resources for students, and maintain professional relationships with students and with their confidentiality

●Help students set realistic short-term and long-term goals

●Help students achieve goals such as entering a training program not already offered on site, getting a job, becoming U.S. residents, becoming U.S. citizens

●Work with students to break through barriers to their goals and to move toward self-sufficiency

●Monitor students' progress toward their goals via regularly scheduled telephone contact, email, and/or face-to-face office visits; and document via progress notes

●Follow-up with students and with referral organizations regarding student contact and progress with referral organization

U.S Security, New York, NY 02/2011 - 12/2014

Security Investigator and Interpreter

●Administered servers, security software and other related software and devices

●Coordinated with other office/division technical staff for the connectivity of the server to the host computer, ATM terminals, inter-bank switch network, and other interfaces

●Implemented configuration and parameter setting/fine-tuning to improve the overall ATM Switch system performance

●Regularly monitored system activities and performance and prepared performance reports.

●Provided technical assistance related to ATMs and the inter-bank switch

CAMBA Education Center, Brooklyn, NY 10/2010 - 07/2012

Reporting Specialist (M&E)

●Reviewed existing data quality and collection methods to coordinate with partners to address gaps

●Prepared project reports including lessons learned and best practice documentation

●Monitored and tracked received data and source documents to improve office efficiency

●Coordinated with Program Manager, MIS, and case managers to retrieve and format data

●Prepared and sorted source documents and identified and prepared data to be entered

●Contacted preparer of source documents to resolve questions, inconsistencies, or missing data

●Compared data entered with source documents to detect errors, and correct input if necessary

●Compiled, sorted, and verified accuracy of data entered

●Filed or routed source documents after entry

●Submitted reports to program Manager for review and accuracy prior to submitting data to the funder

71st Precinct, Brooklyn, NY 08/2005 -04/2010

Auxiliary Police Officer and Translator

●Provided for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations and Interpreter

●Recorded facts to prepare reports that document incidents and activities

●Identified, pursue, and arrest suspects and perpetrators of criminal acts

●Patrolled specific areas on foot, horseback, or motorized conveyance, responding promptly to calls for assistance

●Rendered aid to accident victims and other persons requiring first aid for physical injuries

Education

●Advance Diploma in Project Management August 2017

New York University – New York

●Bachelor of Arts – International Criminal Justice June 2013

John Jay College of Criminal Justice – City University of New York (CUNY), New York

●Associate in arts – Applied Science in Criminal Justice May 2012

ASA College – Brooklyn New York

Language: Fluent in French, Haitian Creole, and Spanish, Excellent communication skills

Skills: Excellent communication, Microsoft office (Word, Excel, Access, PowerPoint

Core Qualifications:

●Monitoring & Evaluation, Criminology, American Criminal Justice, and Law Enforcement

●Security Management, Law and Evidence, constitutional law, and American Correction

●Forensic Science, Ethical Issues in Criminal Justice, and Criminal Law and Procedures, Research Method in Criminal Justice

●Certified Mandated Reporter

●CANS-NY Certified

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