Remote Data Entry Clerk with 10+ Years Healthcare Admin Experience

Merrie Rene' Lightcap

**** ********* *** **** *******, PA 15122 +1-240-***-**** *********@*****.*** Professional Summary

Resourceful professional with over 10 years of healthcare administrative experience, specializing in clerical support, scheduling, and team coordination. Demonstrated proficiency in PointClickCare, medical terminology, and HIPAA compliance with a strong record in managing patient assessments and coordinating care processes. Adept at multitasking and effective communication in dynamic clinical settings. Work Experience

Social Services Assistant

Hagerstown Healthcare Center Hagerstown, MD

December 2021 to Present

• Coordinated medically-related social services and ensured timely care for short and long term patients in a healthcare setting.

• Completed admission, quarterly, and annual assessments, including social history, cognition, mood, and discharge planning.

• Utilized PointClickCare software to complete MDS assessments and maintain accurate health records.

• Developed and implemented care plans to support patients' physical, mental, and psychosocial well-being.

• Communicated effectively with patients, families, and interdisciplinary teams to coordinate care and services. Social Service Assistant

Cambria Care Center Ebensburg, PA

September 2020 to November 2021

• Coordinated social services for patients, ensuring timely access to medical consultants and support services.

• Conducted initial, quarterly, and annual assessments for patients, including discharge planning and risk evaluations.

• Maintained accurate documentation using PointClickCare and supported health information management.

• Developed care plans to address patient needs and collaborated with healthcare teams for optimal outcomes. Admissions Assistant

Cambria Care Center Ebensburg, PA

June 2018 to September 2020

• Managed schedules and coordinated meetings for new admissions, patients, and families in a healthcare setting.

• Maintained accurate daily reports and supported the director of admissions with confidential administrative tasks.

• Led facility tours for prospective residents and answered inquiries regarding services and care.

• Assisted with admissions paperwork and ensured timely processing of documentation. Unit Clerk

Select Specialty Hospital Johnstown, PA

December 2016 to June 2018

• Provided clerical support by answering phones, processing calls, and coordinating communication within healthcare departments.

• Maintained open communication with physicians and ancillary staff to support patient care coordination.

• Arranged and scheduled patient appointments for diagnostic and therapeutic services.

• Maintained up-to-date patient rosters and supported health information management. Staffing Coordinator

Select Specialty Hospital Johnstown, PA

April 2015 to December 2016

• Managed and distributed monthly staff schedules, ensuring adequate coverage and timely communication.

• Coordinated with team members regarding leave requests, schedule changes, and annual vacations.

• Implemented and maintained a tracking database for employee development and licensure renewals.

• Collaborated with managed service providers to fill staffing vacancies efficiently.

• Supported onboarding and pre-hire competency processes for new staff members. Education

Medical Billing & Coding (Certificate)

Preppy in partnership with Auburn University Remote October 2024 to July 2025

Social Service Assistant (Certificate)

Butler Community College United States

April 2021 to May 2021

EKG for Monitor Techs (Certificate)

Select University Johnstown, PA

October 2012

Basic Microsoft Office (Word & Excel) (Certificate) Pennsylvania Highlands Community College Johnstown, PA November 2008

Medical Terminology (Certificate)

Hiram G Andrews Center Johnstown, PA

November 2002

High school diploma or GED

Skills

Medical terminology Scheduling Care coordination Clerical experience Medical office experience PointClickCare Discharge planning Communication skills Computer skills Professional phone etiquette Organizational skills Problem solving Maintaining patient confidentiality Team coordination Office equipment operation

Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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