Senior Client Services & Office Manager

ASHLEY HUFSTETLER

Phoenix, AZ 602-***-**** ******.**********@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 15+ years of experience handling high-volume client interactions, resolving issues efficiently, and delivering exceptional service. Proven ability to communicate clearly, manage multiple priorities, and maintain customer satisfaction in fast-paced environments. Skilled in remote communication, problem-solving, and building positive client relationships. CORE COMPETENCIES

Customer Service & Support Conflict Resolution High-Volume Call & Message Handling Problem Solving & De-escalation Office Operations & Administrative Support Process Improvement & Workflow Organization Calendar & Travel Management Documentation & Record Accuracy Vendor

& Supply Management Client & Team Communication Confidential Information Handling Microsoft Office & Google Workspace Remote Work Tools (Zoom, Teams, Slack) 98 WPM Typing Speed PROFESSIONAL EXPERIENCE

Office Manager Accolade Scottsdale, AZ 2016 – 2024

• Oversaw daily administrative operations in a fast-paced healthcare support environment.

• Handled high-volume customer interactions via phone and email, resolved issues efficiently, and maintained high customer satisfaction.

• Responded to client inquiries, provided solutions, and ensured timely follow-up.

• Developed and implemented systems that improved workflow efficiency and reduced errors.

• Trained team members on communication standards and service expectations.

• Served as a calm, solution-focused point of contact during high-pressure situations. Executive Assistant / Client Relations Manager Top Doc Financial LLC Bothell, WA 2011 – 2016

• Managed high-volume client communication and ensured timely, professional responses.

• Acted as primary point of contact for clients, resolving concerns and maintaining strong relationships.

• Coordinated client requests and ensured a high level of service satisfaction.

• Maintained detailed client records and handled sensitive information with care. Administrative Support Specialist Guardian Washington Brokerage & AccruWealth LLC 2006

– 2011

• Provided comprehensive administrative support in professional financial office settings.

• Maintained organized filing systems, schedules, and compliance documentation.

• Assisted with onboarding processes and supported team training initiatives. ADDITIONAL STRENGTHS

• Strong follow-through and accountability

• Professional, calm, and solution-oriented

• Adaptable and comfortable in structured environments

• Reliable team player with high integrity

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