Back-Office Data & Operations Specialist

STUART STINCER

**********@*****.*** 706-***-**** Augusta, GA

PROFESSIONAL SUMMARY

Detail-oriented operations and administrative support professional with extensive experience across financial services, government case processing, retail operations, and digital account management. Known for accuracy, consistency, and strong performance in high-volume, process-driven environments requiring sustained focus and attention to detail. Experienced in managing structured workflows, maintaining accurate records, and supporting back-office operations within regulated, deadline-driven settings. Comfortable working independently on repetitive and detail-intensive tasks with a strong emphasis on compliance, organization, and reliability. Strong background in financial processing, document management, and operational support across both public and private sector environments.

Seeking opportunities in operations support, administrative coordination, data processing, compliance support, or back- office workflow roles where accuracy, consistency, and structured task execution are key to success. PROFESSIONAL EXPERIENCE

Ontario County DSS — Canandaigua, NY

Office Specialist 2024–2025

• Processed high-volume Medicaid applications using New York State systems, ensuring accuracy, compliance, and timely determinations

• Reviewed and verified detailed case documentation across multiple databases to support eligibility decisions

• Generated and distributed official eligibility notices in accordance with state guidelines

• Maintained organized, audit-ready case files while handling sensitive personal and financial information with strict confidentiality

• Developed efficient workflows and tracking systems to manage caseloads and improve processing speed

• Worked independently on repetitive, detail-intensive tasks requiring sustained focus and consistency

• Collaborated with internal teams to ensure smooth case progression and balanced workload distribution

• Supported office operations including document management and supply coordination Powerserve (formerly NewFire) — Augusta, GA

Social Media & Listings Coordinator 2015–2023

• Executed scheduled content across multiple social platforms using pre-approved assets, ensuring accuracy and brand consistency

• Managed and maintained business listings using platforms such as Yext and Vendasta

• Monitored online reviews and platform activity, tracking trends and flagging issues for internal teams

• Prepared recurring performance reports to support campaign tracking and budget alignment

• Organized and maintained digital content libraries (video, audio, and design assets)

• Utilized Hootsuite and similar tools for high-volume scheduling and content management

• Supported digital operations through data entry, platform updates, and account maintenance

• Maintained proficiency in Microsoft Office and productivity tools Augusta VA Hospital Federal Credit Union — Augusta, GA Banking Operations Specialist 2010–2015

• Managed vault operations including cash balancing, ordering, and secure handling of funds

• Performed daily cash reconciliations across multiple drawers with strict financial accuracy standards

• Monitored account activity and supported internal fraud prevention processes

• Maintained detailed transaction records in compliance with audit and regulatory requirements

• Independently managed operations of a satellite branch, ensuring daily continuity and structure

• Completed high-accuracy financial processing and back-office operational tasks Best Buy — Augusta, GA

Operations Supervisor 2005–2010

• Oversaw daily operations ensuring task completion and workflow efficiency

• Managed scheduling and staffing coverage across shifts

• Led onboarding and training for new employees

• Conducted regular team check-ins to maintain accountability and performance standards

• Supported operational planning and process improvement initiatives

• Provided coaching to reinforce consistency and procedural compliance Blockbuster — Augusta, GA

Operations Associate / Shift Lead 2000–2005

• Coordinated daily staff assignments and ensured shift coverage continuity

• Trained new employees on operational procedures and expectations

• Managed scheduling and workflow distribution

• Handled cash operations including balancing, deposits, and end-of-day reconciliation

• Executed opening and closing procedures ensuring operational readiness

• Supported store operations and inventory presentation standards VOLUNTEER EXPERIENCE

Hands of Grace Warehouse — Augusta, GA (1998–Present)

• Assisted with receiving, organizing, and distributing donated medical supplies

• Supported warehouse operations including stocking and inventory organization

• Maintained clean and structured distribution environment Hands of Grace — Volunteer Support Team

• Assisted with preparation and coordination of supplies for outreach efforts Miracle Maker Ministries — Volunteer Support

• Supported community outreach initiatives and distribution events EDUCATION

Augusta State University — Augusta, GA (1999-2006) Bachelor of Arts in History

Minor in Political Science

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