Administrative Operations Associate in Training

Aerial Cain

Harrison Township, MI, *****

313-***-**** **********@*****.***

OBJECTIVE

Dedicated and organized business student seeking an entry-level office position where I can contribute strong administrative, communication, and problem-solving skills while supporting team operations and maintaining efficient office processes.

EDUCATION

A.A.S Entrepreneurship & Small Business Management ABA, Anticipated graduation: Winter 2026, Macomb Community College

SKILLS

Time management, Leadership, Management, Sales, Conflict Resolution, Self-Motivated, Active Listener, Data Analysis, Teamwork, Attention to Detail, Critical Thinking, Adaptability, Microsoft Office Suite, Google Workspace, CRM software, Project Management, Interpersonal skills, Data Entry, Communication Skills

EXPERIENCE

Office Manager, Orkin Pest Control, Sterling Heights, MI, 05/2023 – Present

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Oversee daily administrative operations for a high-volume pest control branch serving over 1,500 clients monthly.

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Supervise an office staff and support a team of 15+ field technicians with scheduling, routing, and logistics.

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Maintain accurate financial records and manage digital and physical file organization.

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Lead customer service initiatives, contributing to a 20% increase in client retention in one year.

Call Center Lead, Robert Half (Government Agency), Troy (Remote), MI, 08/2020 – 09/2022

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Responded to 60+ inbound and outbound customer inquiries daily via virtual phone and chat systems.

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Resolved technical help desk tickets with speed, accuracy, and customer satisfaction.

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Assisted the head Team Lead by monitoring attendance, tracking technical issues, and verifying timesheets.

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Maintained confidential client information with strict attention to compliance and detail.

Customer Service Representative, Dialog Direct, Troy, MI, 02/2019 – 08/2020

− Responded to 60–70+ customer calls daily, resolving issues on first contact.

− Provided account updates, outage reporting assistance, billing support, and power restoration updates.

− Maintained a 95% complaint resolution rate while meeting service quality metrics.

− Entered and updated customer data accurately profiles using CRM platforms.

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