Customer-Focused Operations Support Specialist

Sherry Skillern

Missouri City, TX *****

713-***-**** - ******************@*****.***

Professional Summary

Achieved high levels of customer satisfaction through proactive support in various settings. Cultivated strong client relationships by effectively addressing inquiries and concerns. Optimized data entry and inventory collection processes to improve operational efficiency.

CORE COMPETENCIES

Facilitated initiatives to promote

understanding and respect among team

members. Supported programs that

improved interpersonal relationships

and communication skills. Assisted in

creating an inclusive environment that

appreciates diverse viewpoints.

•

Championed clear communication

strategies to drive alignment on project

objectives.

•

Assisted in managing operational

processes to improve team

performance and productivity.

Collaborated with different

departments to support alignment of

strategies and achievement of

organizational goals. Guided junior

staff in skill development and

operational best practices.

•

Utilized MS Office Suite to optimize

operational efficiency and foster team

collaboration.

•

Oversaw compliance monitoring and

enforcement to ensure operational

integrity.

•

Oversaw management processes to

guarantee alignment with

organizational objectives.

•

Assisted in managing logistics

operations to improve efficiency and

minimize delays in product delivery.

Supported initiatives for better

inventory management and enhanced

supply chain processes. Collaborated

with various teams to align on logistics

strategies and goals.

•

Assisted in training programs to

improve employee skills and

engagement. Supported development

of training materials that align with

company objectives. Guided team

members to promote career

advancement and strengthen team

performance.

•

Assisted in managing customer service

operations to enhance response times

and service quality. Supported

development of training programs for

staff to improve customer interaction

skills. Aided in implementing

strategies to boost customer

satisfaction and loyalty.

•

WORK EXPERIENCE

09/2022 to Current Caregiver

The Key

Supported clients in performing daily living activities, ensuring comfort and autonomy in home environments.

08/2021 to Current Caregiver

CareInx – Houston, Tx

• Assist clients with their activities of daily living.

• Establish a rapport with clients.

• Clearly communicate the duties I am carrying out.

• Regularly check in with the families of the clients to keep them up to date. 08/2018 to Current Caregiver

Christian Companions – Houston, Tx

Solicit client feedback on service provided and initiates action based on client feedback.

•

• Serve as a companion to clients.

• Keep proper care records and reporting changes.

11/2002 to 11/2023 Temp Deputy County Clerk (Seasonal) Harris County – Houston, Tx

• Prepared daily payroll.

• Managed voting location polls.

• Maintained a safe environment.

• Managed operations for the voting equipment.

• Supervised 6-8 employees.

• Operated daily polling location.

05/2017 to 09/2021 Sitter/Caregiver

Amada Senior Care – League City, Tx

• Clearly communicate with multiple departments.

• Maintain a safe and comfortable home environment.

• Display interpersonal skills, including exceptional patience and listening skills. 02/1992 to 04/2017 Office Assistant II

Underwood Trucking Company – Houston, Tx

• Oversaw daily operations.

• Ensured the office ran smoothly.

• Collected information and maintained files.

• Answered phone calls.

CERTIFICATIONS AND TRAININGS

• Linked In Learning

• Customer Service Foundations

• Phone-Based Customer Service

• Tips for Working Remotely

• De-Escalating Conversations for Customer Service

• How to Stand Out Remotely

• Managing Your Emotional Response to Workplace Stress

• Controlled Data Institute

• Automated Office Procedures

• Human Resources Management/Personnel Administration EDUCATION

Certified Nursing Assistant

Houston Community College - Houston, Tx

09/1982 GED

Milby High School/Houston Community College - Houston, Tx Affiliations

Baker Ripley Community Center training as a Community Engineer Leadership Training

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