IT Support Specialist Enterprise End-User Focused
Resume:
IZAIUS A. PASCHALL
www.linkedin.com/in/izaius-paschall-84a025384
*****************@*****.***
Des Moines, WA 98198
CAREER SUMMARY
Journey-level Technology Support Professional with 1+ year of Information Technology experience supporting enterprise users in government and corporate environments. Skilled in workstation imaging (SCCM), Microsoft 365 support, LAN/VPN troubleshooting, and IT service management using Cherwell. Proven ability to independently resolve technical issues, document solutions, and deliver high-quality customer service
EDUCATION
Chief Sealth International High School
High diploma obtained June 2022
PROFESSIONAL EXPERIENCE
KING COUNTY INTERN
IT Intern / Technology Support Intern
Jan.2026 – Present
Delivered comprehensive workstation and end-user technical support across multiple departments in a fast-paced environment.
Diagnosed and resolved software installation, configuration, and deployment issues for King County Employees
Managed user accounts, group memberships, and permissions within Active Directory.
Installed, configured, supported hardware, peripherals, network-connected devices to ensure optimal performance and connectivity.
Utilized structured troubleshooting methodologies to diagnose and resolve network connectivity issues.
Performed driver updates for all king county employee departments, system maintenance, and break fixes using Dell Support tools to maintain hardware compatibility and system stability.
Managed desk operations using Cherwell Service Management, including creating and documenting incident tickets, processing hardware return authorizations, and coordinating provisioning of new hardware for employee onboarding.
META(FACEBOOK)
Badging & Access Control Customer Service Specialist
Aug.2025 – Present
Support enterprise electronic access control systems for employees and contractors
Troubleshoot badge authentication and system access issues
Document incidents and coordinate escalations with IT and facilities teams
Ensure compliance with corporate security and data protection policies
Deliver high-volume, professional customer service in a fast-paced corporate setting.
Amazon
Badging & Access Control Customer Service Specialist
Mar 2023 – Jan 2025
Managed secure turnstile authentication and employee access systems
Assisted employees with badge provisioning, activation, and troubleshooting
Escalated technical system malfunctions to IT support teams
Maintained detailed documentation of incidents and system irregularities
Provided consistent, high-quality customer support in a high-traffic environment
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