Customer Support & Admin Specialist (Remote)

WORK HISTORY

Private Personal Assistant / Healthcare Support, 01/2021 to 01/2026

The West Family - Dallas, TX

Dental Insurance Processor, 01/2016 to 01/2021

Dental Claim Specialist - Remote

Office Manager, 01/2007 to 01/2016

HEB Family Dentistry - Remote

CONTACT

Address: Desoto, TX 75115

Phone: 972-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Compassionate and detail-oriented

Administrator with experience supporting

customers through ensuring customer

satisfaction and gaining loyalty.

SKILLS

EDUCATION

Business Administration And Management

/ Biblical

Dallas Christian College - Flower Mound,

TX

JULIE WRIGHT

Coordinated appointments, follow-ups, and communication between patient, providers, insurance, and family

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• Supported patient needs and ensured smooth care coordination Directed a 10-person domestic staff, and their daily task delegation, payroll processing, and daily documentation

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Processed dental insurance claims efficiently, ensuring compliance with policies and regulations.

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Maintained strong knowledge of basic medical terminology to better understand services and procedures.

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Made contact with insurance carriers to discuss policies and individual patient benefits.

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Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

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• Achieved Financial Goals every month with 98-100% Trained staff on correct patient intake. Ensuring name, insurance, and any notices from doctors requiring pre authorizations or premed

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Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.

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Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.

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Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling, insurance coverage, or clinical procedures.

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Reduced patient anxiety with effective communication and compassionate service.

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• Friendly

• Compassionate

• Accurate Documenting

• Active listening

• Multitasking proficient

• Customer relations

• Problem resolution

• Relationship building

• Computer proficiency

• Payment processing

• Professional

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