Executive Virtual Assistant & Team Leader

Claid Maruel Moldez Executive Virtual Assistant

*** ******, ********** ****, ***** Manila, Philippines Team Leadership Virtual Assistant Customer Service Representative Process Improvement PROFESSIONAL SUMMARY

Results-oriented Virtual Executive Assistant with 5+ years of leadership experience in sales and client services. Expert at managing the professional and personal workflows of C-suite executives, ensuring seamless daily operations. Leveraging a strong background in team management (15+ staff) and continuous improvement, I specialize in streamlining executive functions and driving bottom-line success through proactive problem-solving and administrative mastery. CAREER HIGHLIGHTS

Executive Partnership & 360 Support: Orchestrate the professional and personal operations for a CEO, acting as the primary point of contact and gatekeeper. Manage high-priority scheduling, travel logistics, and private affairs with total discretion, reclaiming significant bandwidth for executive-level decision-making. Strategic Staff Leadership: Directed a remote team of 17 personnel, driving them toward performance targets through targeted product training and individualized coaching sessions. Root Cause Analysis & Feedback Integration: Facilitated multiple Focus Group Discussions (FGDs) to synthesize customer and employee feedback. Developed research-driven solutions that directly enhanced product capabilities and internal workflows.

KEY SKILLS

PROFESSIONAL EXPERIENCE

Sales Advisor II Concentrix CVG Apr 2020-2021

Handled all around customer service, technical support, and billing specialist, Sold Apple and Samsung Products and contributed 22% of sales to a team of 15 Sold NFL Sunday Ticket

Wave Leader Concentrix CVG Apr 2021-2023

Generated positive team customer satisfaction by 70% by conducting 1:1 coaching sessions and real time assistance to associates.

Leveraged a developmental approach to our sales process and maintained an overdelivering score. Upskilling co-leaders into a more user friendly way of selling. Senior Process Executive Cognizant Technology Solutions Inc. 2023-2025 Handled all around customer service, technical support, salesman, and billing specialist for YouTube NFL Involved myself in client meetings and handled client specific tasks about product improvement Became an assistant to my superior, handling her day to day tasks and reported to client with product research and product feedback analysis.

EDUCATION

General Academic Strand, Our Lady of the Lake School 2018 Bachelor of Arts in Communication, Pamantasan ng Lungsod ng Muntinlupa 2019

+639********* ***************@*****.***

Virtual Executive Assistant to the CEO Freelance May 2025 - Present Orchestrate the CEO’s daily operations and calendar, ensuring 100% adherence to critical schedules and preventing any lapses in business continuity.

Acted as a strategic partner in business decision making, providing research backed insights and handling

"behind-the-scenes" operations to allow the CEO to focus on high-level growth. Categorize and manage complex task lists based on urgency and importance, ensuring resources are directed toward the most impactful business needs. Manage all professional and personal logistics, serving as the primary point of contact to streamline communication and eliminate administrative bottlenecks. Time Management

Proactivity

Strategic Prioritization

Communication Skills

CRM Management

Leadership

Critical Thinking

Teaching / Discussion

High Attention to Detail

Active Listening

Handling Escalated Inquiries

High Level Admin Tasks

Coaching

Advanced Troubleshooting

Negotiation

Customer Feedback Analysis

Integration of Operation Procedures

Project Management

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