Versatile Automotive Manager Seeking New Challenges
Resume:
John J Kleine
**** ********* **. ******, **. ****1
• Phone: 619-***-****• Email: *********@*****.***
PROFILE:
I bring strong communication, writing, and analytical abilities, supported by a proven track record as a progressive manager in dynamic and evolving environments. Throughout my career, I have successfully implemented process improvements that have significantly enhanced both customer satisfaction and employee retention.
My diverse professional background has equipped me with a versatile skill set that can be effectively applied across a variety of industries. As I transition into the next phase of my career, I am confident that my experience and adaptability position me to contribute meaningfully to a wide range of roles. While my background has been rooted in the automotive industry, the leadership, operational, and problem-solving skills I have developed are highly transferable and valuable in many professional settings.
EMPLOYMENT:
General Manager- Caliber Collision Centers- San Diego, Ca
1/2020-12/2025
Overseeing all operations. P&L. DRP interaction. AR. Payroll. Production. Safety.
Service Director- South Bay Volkswagen- National City, Ca
1/2017-12/19
Managing 5 Advisors and 15 Technicians. All hiring, training and budgeting. All aspects of safety and safety training.
Service Director- Honda of El Cajon- El Cajon, Ca
8/2013-12/2016
Overseeing complete Service Operations. Hiring, training and marketing.
Warranty costs and procedures to conform to manufacturers requirements.
Gross profit margins above national averages.
Service Drive Manager- Toyota Carlsbad- Carlsbad, Ca.
June 2011-August 2013
Managing 19 Service Advisors and 19 support personnel. Responsible for Sales and CSI training for Advisors.
Overseeing development of Detail Department. Over 1M in service labor sales per month. #2 in the West. 94% CSI scores.
Started a Detail Department that turned an expense into a profit center
Service Manager - Penske Automotive Group-Honda/Mazda/Audi Escondido, Ca.,
Mar 2003 - May 2011
Oversaw a total of 43 employees across 3 separate dealerships.
Responsible for the gross & net profits, all cost controls and customer satisfaction scores.
CSI in top 20% in the Nation for each Manufacturer.
G/P percentages above industry standard. Started a Detail center that turned an expense into an income source.
EDUCATION:
Arizona Automotive Institute - Phoenix, Az.
Associates Degree for Automotive Repair
General Automotive courses on all facets of Automotive repair.
Burroughs High School - Ridgecrest Ca,
High School Diploma
GPA 3.1
All General Ed courses
Skills:
Microsoft Office trained
Google Suite trained
R&R/CDK DMS experience
Multiple Manufacturer management classes attended and passed.
CCC1 Estimating
ACHIEVEMENT:
Multiple awards and trips for Customer Satisfaction scores for multiple manufacturers.
Internal Penske Automotive Group awards for Gross Profit earnings and customer satisfaction at 2 different dealerships.
I am a Professional Service Manager looking for a progressive Company that is not content with the status quo but is continually looking to be the leader in the automotive repair field.
My progressive mindset along with my analytical nature and people skills has served me well over the course of my career. It is a people business and whether dealing with a customer or an employee concern, it is important to handle it correctly and that is done through these skills. Through several of my past experiences, dealing with large number of employees requires patience, listening skills and analytical thinking to come to a mutual agreement or decision.
I am energetic, calm under pressure and very much attentive to detail. Through the past few years, the automotive business and how to run the business has changed. I have instilled philosophies in employees to make changes to our business model to keep ahead of the times.
Thank you for reviewing my qualifications and I look forward to hearing from you.
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