IT Support Specialist with Help Desk Experience

BRYAN L. GRAY

************@*****.*** 678-***-****

Professional Summary

Detail-oriented and customer-focused IT Support Specialist with 8+ years of experience in high-volume support environments. Proven ability to troubleshoot technical issues, document resolutions, and guide users through step-by-step solutions across phone, email, and remote platforms. Strong foundation in help desk operations, Microsoft 365, and basic networking concepts. Core Skills

Help Desk Support Ticketing & Documentation Hardware/Software Troubleshooting Microsoft 365 Basic Networking Remote Support CRM Systems Customer Support Professional Experience

Dollar General – Shipping Associate (2023–Present)

• Maintained shipment tracking systems and resolved issues through software platforms.

• Handled inbound calls and provided troubleshooting support for shipping discrepancies.

• Ensured accurate system documentation and data updates. Foundever – Customer Service Representative (2022–2023)

• Resolved high-volume customer inquiries and documented interactions in CRM systems.

• Guided users through account and system troubleshooting.

• Maintained compliance with data privacy standards. GEODIS – Dispatcher (2015–2021)

• Coordinated logistics systems and monitored real-time updates.

• Troubleshot routing and scheduling issues using dispatch tools.

• Maintained logs and ensured system accuracy.

Education

Albany State University – Business Studies

Tools & Technologies

Microsoft Teams, Zoom, Salesforce, PeopleSoft, QuickBooks, Excel, Outlook