Technical Product Owner - Platform Engineering & Security Enablement

TIFANI POPLAWSKI

+ 919-***-**** ******.*****@*****.*** LinkedIn Profile Hendersonville, North Carolina SUMMARY STATEMENT

Technical professional mastering the behavior of various systems, consistently uncovering sources of various technical issues and ultimately creating the most beneficial solutions possible for each case. Advanced leader in platform engineering, application support, and security advancement, focusing on making these systems simpler to both repair and work with. Has rebuilt broken workflows, cleared away backlog bottlenecks, and developed tools and guides that help teams solve problems with more confidence. Whether untangling data flows, improving cloud-based processes, or ensuring that fixes hold up over time, stays focused on keeping technical problems from growing into larger risks. Proven expertise in:

Problem Diagnosis Process Refinement Technical Troubleshooting Workflow Mapping Root Cause Analysis Incident Prevention Documentation Design Data Integrity Communication Clarity Issue Prioritization Systems Optimization Solution Building Team Enablement Knowledge Sharing Operational Efficiency EXPERIENCE

Technical Product Owner August 2022 Current

Zoetis

Pinpoint breakdowns in team communication during security rollouts, reworking the feedback loop to shrink issue turnaround times from 5 days to under 48 hours.

Rework prioritization tactics for incident queues, clearing out noise by 43% and making sure the most urgent vulnerabilities led every sprint.

Troubleshoot gaps in pipeline security improving testing processes to reduce 12 hours per sprint from manual code review time without sacrificing thoroughness.

Review historically challenging compliance mandates into realistic development stories, aiding the engineering teams to close almost 95% of any audit gaps over 2 months ahead of time. Build dynamic dashboards that gave product managers and engineers instant clarity on risks and development work, sparing 61% of executive escalation emails in Q2.

Product Support Engineer October 2021 August 2022

Zoetis

Diagnosed recurring platform outages by tracking down obscure network bottlenecks, bringing full performance back to over 4,000 users and averting roughly $120K in downtime costs. Alleviated pressure from senior engineers and allowed their focus to be on the big projects by simplifying the Tier 1 teams processes and giving strict guides, raising their tickets settled on their own by 68%. Reassembled scattered knowledge bases into an evolving, searchable trove of solutions, chopping ticket resolution time by 37% in less than 3 months.

Interrupted potential customer disruptions by thoroughly going through any system weaknesses and creating resolutions that ultimately blocked 42% of potential security threats as well. Managed a smooth partnership between the support and engineering departments to speed up the resolution process and lowering the average ticket from 4 days to resolution, to just 36 hours.. Application Analyst December 2020 October 2021

Arcadia.io

Tracked down inhibiting performance lags in the healthcare data applications, finding various database issues and raising processing speeds by over 42% for over 200 clinicians. Recrafted bloated analytics queries to clear out redundancies, shrinking average report turnaround from 18 minutes to just under 7 minutes for client teams.

Took the time to really dig through previously buried SQL problems, one by one fixing them to produce a 31% spike in accuracy of data and allowed the space for confidence in clinical dashboards. Drafted no-nonsense internal playbooks for recurring data headaches, enabling frontline support to resolve 57% more tickets without escalation.

Level 2 Support Specialist (Contract) June 2020 November 2020 Broke down the plans we used for escalation paths that slowed the ability to handle incidents significantly, installed much more effective routes, and quickly dropped case resolution times from 72 hours to just 24 hours on average. Hunted down elusive defects during PIMS rollout, stabilizing system behavior and reducing problems with critical launch by 54% within just the first deployment phase. Found problems within our support systems that were overlooked previously, making changes to cut down any unnecessary escalations to management by over 38%. Built out clear, reusable troubleshooting guides for junior staff, helping reduce follow-up questions by 59% and boosting team self-sufficiency.

Platform Applications Engineer November 2016 June 2020 Siemens Healthineers

Dug deep into complex customer-reported glitches during PACS installations, decoding root causes and clearing 95% of technical issues through remote diagnostics and step-by-step phone consults. Cleaned up system performance logs to expose hidden faults, driving down recurring service interruptions by 38% throughout the 6-month repair phases.

Wrote clear, technical playbooks that specifically broke down each task, no matter the level of difficulty, to bring down support escalations by over 52% as teams continuously grew more independent. Talked directly with customers at national industry conferences, uncovering recurring software frustrations that led to 3 system upgrades rolled out enterprise-wide.

EDUCATION

Master of Science Information Technology and Cybersecurity, Franklin University 2022 Associate of Applied Science Nuclear Medicine Technology, Caldwell Community College / Technical Institute 2013 Bachelor of Arts - Sociology, University of North Carolina at Charlotte 2011 CERTIFICATIONS

Certified Scrum Product Owner, ScrumAlliance March 2023 Google Cybersecurity, Google March 2024

TECHNOLOGY COMPETENCIES

Cloud Computing Platforms (AWS, Azure) Project Management Tools (Jira, Confluence) CI/CD Pipelines (Jenkins) Network Monitoring Tools (Wireshark) CRM Platforms (Salesforce) Cybersecurity Platforms (Google Cybersecurity tools) SQL Databases (Microsoft SQL Server) Remote Support Tools (TeamViewer, Remote Desktop) Data Querying & Reporting (SQL, Custom Dashboards) Identity & Access Management Tools Application Performance Monitoring (AWS CloudWatch) Knowledge Management Systems (Internal Wikis, Playbooks) API Troubleshooting

& Integration Operating Systems (Windows, Linux) Security Awareness Training Platforms (Phishing Simulations)

Contact this candidate